Manager, Business Operations

World Wide Technology Healthcare Solutions•Maryland Heights, MO

8h•Onsite

About The Position

The Business Operations Manager oversees and coordinates multiple medium to large-sized projects and initiatives within the organization that impact a significant portion of the business. Managers demonstrate mastery in leading complex projects aimed at optimizing organizational performance. They take ownership of the entire process from identifying areas for improvement to designing and implementing tailored solutions. Typically, they manage other Ops professionals, develop and implement operational strategies, and collaborate with senior leader level stakeholders to drive organizational change and improvement. The Operations Manager is key to building and scaling operational frameworks that support the organization's growth ambitions and profitability while providing fulfilling careers and professional satisfaction to the team.

Requirements

7-10 years in strategic planning, business operations, or a related field, with progressive levels of management experience
Experienced in developing and scaling enablement programs, including training materials, workshops, and best practices that support responsible and effective adoption, experience with AI is a plus!
Strong communication skills with a demonstrated ability to educate, influence, and engage stakeholders.
Strong leadership and management skills, with the ability to inspire and motivate teams to achieve results.
Excellent communication and influencing skills, with the ability to engage stakeholders at all levels of the organization.
Strong understanding of organizational dynamics, change management principles, and leadership development strategies.
Strategic thinking and problem solving abilities, with a focus on driving business outcomes through effective OD interventions.

Responsibilities

Manage a portfolio of medium to large-sized projects and initiatives, prioritizing resources and ensuring alignment with organizational goals and objectives.
Develop and implement operational strategies and solutions that align with business goals.
Take ownership of key business processes, ensuring they are efficient, effective, and continuously improved.
Lead the day-to-day work of one or more team members
Lead cross-functional teams to execute complex operational initiatives. Coordinate resources and manage stakeholder expectations.
Identify operational risks and develop mitigation plans. Ensure compliance with relevant regulations and policies.
Oversee the monitoring and reporting of operational performance metrics. Drive initiatives to achieve performance targets.
Shapes communication strategy and execution for the Deployment Services organization.
Serves as advisor to leadership on internal engagement and messaging effectiveness.
Owns and evolves content frameworks, style guides, editorial calendars, and communications platforms.
Leads continuous improvement initiatives, applying analytics and feedback to drive change.
Partners across functions to ensure consistency and clarity in digital and technical content.
Mentors others and drives knowledge sharing practices within the team.
Anticipates organizational needs and proactively plans for future communication or support initiatives.