Manager, Business Operations - Financial Planning and Analysis (On-Site)
About The Position
This on-site role in Fairfield, California, is accountable for effective financial and business operations across NorthBay Health. The Manager leads financial and operational improvement initiatives, supports health system financial improvement goals, and is accountable for labor management analysis. The role sets labor targets using benchmark data and continuous improvement projects, while fostering interdisciplinary relationships across the organization. It is a highly visible position with administrative authority to work with entities across NorthBay Health to meet established accountabilities. The Manager serves as the operational point of accountability for ambulatory initiatives, owning KPIs, dashboards, performance improvement plans, policy development, maintenance, and operational standards. The role supports administrative workflows, reporting, budgets, procurement, operational systems, compliance, and cross-functional projects. It also promotes regulatory readiness across ambulatory operations and leads audit responses and corrective action plans.
Requirements
- Bachelor’s degree in Business Administration, a healthcare-related field, or equivalent.
- At least 3 years of related experience in the area of responsibility.
- Excellent oral and written communication skills.
- Results-oriented leadership.
- Ability to organize, set priorities, work independently, and function effectively as a team member.
- Proficiency with computer systems and software applications.
- Ability to use persuasive communication, leadership, and relationship-building.
- Knowledge of regulatory processes, including Joint Commission, CMSS, AAAHC, and Title 22.
- Completion of annual organizational employment requirements, such as TB testing, Safety Training, Corporate Compliance, and HIPAA.
- Ability to interact professionally and effectively with internal and external customers.
- Demonstrate the NorthBay Way principles of Caring, Communication, Collaboration, and Competence.
Nice To Haves
- Master’s degree in Business Administration, a healthcare-related field, or equivalent, and/or CPA.
- 3 to 5 years of progressive staff experience with increasing scope of responsibility.
Responsibilities
- Serve as the operational point of accountability for ambulatory initiatives.
- Own KPIs, dashboards, and performance improvement plans.
- Support daily operational workflows across healthcare administrative functions.
- Coordinate scheduling, documentation management, and cross-functional communication.
- Monitor workflow effectiveness and proactively address operational issues.
- Assist with implementing new processes, technologies, and operational systems.
- Identify workflow inefficiencies and recommend improvements to productivity and service quality.
- Support continuous improvement initiatives.
- Compile, analyze, and maintain operational, daily engagement system (DES), reconciliation, and performance reports for leadership.
- Monitor KPIs and identify trends, risks, and opportunities for improvement.
- Ensure accuracy and integrity of operational data and reporting.
- Own policy development, maintenance, and operational standards.
- Ensure regulatory readiness across ambulatory operations and lead audit responses and corrective action plans.
- Assist with budgets, forecasting, and resource allocation; oversee procurement strategy.
- Serve as a subject matter expert for operational systems, workflows, and data management processes.
- Escalate, resolve, and prevent systemic issues; troubleshoot system and process issues and provide support.
- Collaborate with technical teams to improve system functionality and data flow efficiency.
- Chair or lead cross-functional workgroups and drive alignment among IT, HR, Finance, Credentialing, Clinical Operations, and other departments.
- Facilitate stakeholder communication and coordination and support initiatives requiring cross-functional engagement.
- Lead and participate in business-driven initiatives and operational improvement projects.
- Assist with project planning, coordination, documentation, and execution; track milestones and support timely completion of deliverables.
- Support purchasing and procurement activities, maintain appropriate inventory levels and operational readiness, and assist with vendor performance monitoring and issue resolution.
- Analyze inventory utilization and recommend purchasing process improvements.
- Maintain required operational and business documentation and support adherence to regulatory requirements, accreditation standards, organizational policies, and compliance programs.
- Assist with audits, documentation reviews, and compliance reporting.
Benefits
- Management incentive eligible, up to 15% of annualized salary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
