Manager - Business Operations Analysis (Planning and Development- Civil Service)

City of Dallas•Dallas, TX

5d•$77,272 - $96,574

About The Position

The Manager - Business Operations Analysis manages and monitors analysis, evaluation, and administrative support for departmental performance metrics, identifies trends and effective practices, and supports operational excellence. In the Planning and Development Department, this role manages the full budgeting lifecycle, procurement, contracting, general ledger, performance metrics, and grant processes for a large, complex, multi-fund portfolio. The manager establishes and reports key performance metrics, ensures compliance and audit readiness, supports timely and cost-effective purchasing, and works with City departments and internal program teams to align initiatives with available resources and executive leadership priorities. The position also develops long-range unit goals, coordinates projects with internal and external stakeholders, reviews and improves operational practices, develops policies and procedures, and provides management, direction, training, and support to business and operational staff. It analyzes and presents statistical information on departmental trends and efficiencies, and oversees contract administration and vendor communication. Candidates must have a bachelor’s degree in Accounting, Public Administration, Finance, or a Business field and six years of professional-level administrative experience in business/finance analysis, including budget reviews and cost-plan reporting, ongoing operational assessments, contract administration, and accounting/financial monitoring, plus three years of supervisory or project management experience involving business/finance support. The posting describes alternative education and experience equivalencies.

Requirements

Bachelor’s degree in Accounting, Public Administration, Finance, or a Business field, subject to the equivalencies listed in the posting.
Six years of professional-level administrative experience in business/finance analysis, including conducting budget reviews and reporting cost plans to upper management.
Experience conducting continuous assessments of existing business, financial, and administrative operations.
Experience managing and supporting contract administration and maintenance.
Experience overseeing accounting, monitoring financial data, and recommending solutions to improve profitability.
Three years of supervisory or project management experience that included business/finance support.
Knowledge of project management methodologies.
Knowledge of managing, training, and directing operational personnel.
Knowledge of local, state, and federal laws and regulations.
Knowledge of budget management.
Ability to analyze metrics, perform operational research, and deliver sound recommendations.
Ability to manage and lead operational analysis.
Effective verbal and written communication skills.
Ability to establish and maintain effective working relationships.

Responsibilities

Develop and establish long-range goals and objectives for the unit through research, data collection, concept development, and collaboration with key stakeholders.
Communicate and coordinate with department heads, managers, consultants, outside agencies, vendors, and other governmental entities to formulate and oversee project plans.
Research and manage recommendations for new operational technology, evaluate current practices, and improve departmental processes and procedures.
Develop and implement policies and operational procedures based on ISO 9001 and OSHA 14001 platforms.
Create flowcharts, organizational charts, and process-flow diagrams using Microsoft Visio for project stakeholders and operations staff.
Manage, direct, and support business and operational staff; provide feedback and assist with employee training and onboarding.
Analyze and prepare statistical data to identify departmental trends and efficiencies, and present findings to stakeholders and executive staff.
Manage and support contract administration and maintenance, serve as the primary organizational contact throughout projects, and communicate with vendors and external parties.
Manage the department’s budgeting lifecycle, procurement, contracting, general ledger, performance metrics, and grant processes for a multi-fund portfolio.
Establish and report performance metrics, ensure compliance and audit readiness, and support timely, cost-effective purchasing.
Perform other work as needed or assigned.