Manager Business Markets

Royal Bank of Canada•Toronto, ON

2d•Hybrid

About The Position

You will lead a best-in-class business markets team to maximize RBC’s position in the market and bring the best of RBC to businesses and their owners. You will coach your team to deliver an exceptional client experience leading to the retention, acquisition and growth of target Business client relationships. You will build high employee engagement through recruiting, talent management, professional development and ongoing coaching, growing diverse talent for today and the future. Your passion in creating success for our clients, employees and communities will be the key to your success in this role.

Requirements

Knowledge of financial analysis and risk assessment and familiarity with the dynamics, needs and financing challenges associated with business clients
Strong coaching and leadership capabilities to create and sustain a high performing professional team
Ability to develop and maintain strong business and community networks
Proven ability to build strong relationships with key stakeholders
Experience with emerging communications and technology (i.e. web based meetings, social media, digital banking, and mobile applications), and knowledge of both traditional and non-traditional competitors

Nice To Haves

Knowledge of a broad array of business financial products and services, such as credit and investments is an asset
Commercial Banking and/or Business Markets experience an asset
Post-secondary diploma/degree, ideally in Commerce, Business Administration or related experience

Responsibilities

Coach team to focus on attracting, growing and retaining client relationships and introducing the full breadth of RBC partners and a broad range of products and solutions to deepen relationships through needs based advice
Recruit and develop top talent; lead successful change management and support the team to deliver a differentiated client experience
Develop your team’s capabilities including their credit skills; maintain oversight to ensure action is taken to preserve satisfactory operational and credit effectiveness through portfolio management activities and routines
Demonstrate your market leadership by promoting the RBC brand and enhancing visibility by developing and maintaining a network in the business community, working closely with business leaders, COI’s, and community groups
Promote digital enablement with your team by becoming an advocate for ensuring clients are set up to leverage digital solutions for themselves and their business