Manager, Business Consultant

CVS Health•Hartford, VT

8d•$66,330 - $145,860•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager, Business Consultant provides subject matter expertise, analytical support, and delivery enablement for Medicaid Provider Directory operations. This role partners across business, IT, and compliance teams to translate regulatory, operational, and platform requirements into actionable outcomes. The position supports data integrity, compliance readiness, delivery quality, and overall operational stability through proactive risk identification and resolution.

Requirements

5–7 years of relevant experience
Ability to translate business needs into technical requirements and solutions
Experience interpreting regulatory requirements and assessing operational impact
Experience across requirements gathering, analysis, testing, and implementation
Strong analytical and problem-solving skills
Experience working in Agile environments
Strong written, verbal, and facilitation skills, including presenting to varied audiences
Advanced Excel and data analysis skills
Experience with healthcare data, directory systems, or similar platforms

Nice To Haves

Medicaid provider directory or managed care experience
Experience with QNXT, WPS, or print directory operations
Background in compliance, audit, or regulatory analysis
Experience supporting large-scale implementations or operational programs

Responsibilities

Serve as subject matter expert for Provider Directory platforms (e.g., QNXT, WPS, print directories)
Analyze platform functionality and data to support business and technical decision-making
Conduct gap analyses and assess impacts of regulatory or policy changes
Perform data research and support internal and external inquiries
Support audit readiness and regulatory review activities
Partner with stakeholders to intake, clarify, and refine requirements
Translate regulatory and operational needs into clear delivery inputs
Support requirements documentation, validation, and scoping
Collaborate with Product Owners, BAs, and IT teams to ensure delivery readiness
Participate in Agile ceremonies (grooming, prioritization, etc.) as a directory SME
Define test scenarios and expected outcomes for directory changes
Support UAT preparation, including data setup and validation
Perform or support production validation and release checks
Identify and coordinate resolution of defects, risks, and data quality issues
Partner across Network, IT, Compliance, and Operations teams
Provide guidance on directory impacts of enterprise initiatives
Support leadership with analysis and decision support