Manager, Business Banking Fraud Prevention and Education

TD•Toronto, ON

13d•Onsite

About The Position

This role provides operational support to Business Banking partners on fraud prevention and education. The Manager will support Business Banking clients and partners on fraud incidents, providing guidance as needed. They will participate in customer-focused and enterprise-wide fraud-related projects, and support the research, development, and implementation of new fraud prevention processes, technologies, or operating models. A key aspect of this role is to lead initiatives that enhance the end-to-end customer experience as it relates to fraud, and to deliver fraud education and training to employees and customers. The Manager will also conduct risk assessments, recommend mitigation strategies, and ensure adherence to approved internal fraud policies, procedures, standards, and guidelines, as well as federally mandated ones. They will assist in department compliance with overall fraud division guidelines and regulatory agencies, escalate significant risk matters and exceptions to management, and recommend and implement changes to procedures to address identified gaps. Participation in responding to periodic exams/audits from regulatory bodies is also required, along with providing after-hours support for urgent fraud incidents.

Requirements

10+ years relevant experience in fraud prevention, preferably in Business Banking, Cash Management, and Payments.
Proven experience dealing with various fraud types, insider threat awareness, and incident management.
Project experience preferably related to Business Banking spaces.
Previous experience supporting large scale clients (Commercial, Corporates, National Accounts etc.).
Comfortable with presentation and public speaking for large internal and external audiences.
Strong knowledge of Business Banking products, services and processes.
Ability to work under pressure and meet tight deadlines.
Experience working with senior leadership and legal, corporate security, cybersecurity, insider threat and other investigating groups.
Flexibility and adaptability to changing priorities.
Strong influencing and relationship-building skills.
Experience in fact gathering, legal discussions and complex fraud cases for unique segments.
Demonstrate leadership capabilities, comfortable leading initiatives, working independently and with ambiguity.

Nice To Haves

Experience with fraud detection tools and data analytics preferred.
Relevant certifications (e.g., CFE, CAMS, ACFE) are an asset.
Some traveling may be required to meet with partners and customers.

Responsibilities

Provide operational support to Business Banking partners on fraud prevention and education.
Support Business Banking clients and partners on fraud incidents and provide guidance as needed.
Participate in customer-focused and enterprise-wide fraud-related projects.
Support research, development, and implementation of new fraud prevention processes, technologies, or operating models.
Lead initiatives to enhance end-to-end customer experience as it relates to fraud.
Deliver fraud education and training to employees and customers.
Conduct risk assessments and recommend mitigation strategies.
Ensure adherence to approved internal fraud policies, procedures, standards, and guidelines, as well as those federally mandated.
Assist in department compliance with overall fraud division guidelines and regulatory agencies.
Escalate significant risk matters and exceptions to management as required.
Recommend and implement changes to procedures to address identified gaps.
Participate in responding to periodic exams/audits from regulatory bodies.
Provide after-hours support for urgent fraud incidents as required.
Work closely with business leaders to support business plans and leverage TD’s operating model for efficiency and effectiveness.
Coordinate technology support for fraud prevention, including vendor research databases and fraud detection tools.
Monitor performance of fraud systems and communicate feedback to management and technology partners.
Analyze fraud trends and prepare reports for management and stakeholders.
Support integration of new systems and upgrades into fraud operations.
Contribute to strategic activities, review results, and adjust tactics as needed.
Drive continuous improvement by leveraging feedback from incidents and partners.
Ensure employees are knowledgeable and minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
Stay abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
Maintain knowledge of end-to-end processes, internal/external partners, and regulatory requirements.
Contribute to the development of business segment and/or enterprise functional strategic priorities within the operational area.
Support annual and/or long-term plans for the area and influence plans beyond area managed.
Share knowledge, information, skills, and subject matter expertise among the team.
Encourage excellent working relationships with other functions and teams.
Support an environment where team members freely escalate business challenges and facilitate change through positive reinforcement.
Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives.
Act as a brand ambassador for the business area/function and the bank, both internally and externally.
Support the development and delivery of fraud training programs.
Provide subject matter expertise in fraud prevention and education for Business Banking.
Lead and participate in large-scale projects, providing fraud expertise and insights.
Build strong relationships with internal and external partners, including vendors.
Participate in legal discussions and incident management as required.
Present to customers and Business Banking partners on fraud trends and risks.
Proactively identify gaps or risks in fraud controls and work with partners to close those gaps to enhance fraud capabilities and prevention strategies.
Focus on longer-range planning for functional area and support creation and execution of long-term fraud roadmaps.
Utilize data analytics and reporting to inform fraud prevention strategies.