Manager, Business Analytics

Safelite•Columbus, OH

About The Position

This role is part of the Customer Experience Insights and Analytics Center of Excellence. As the Manager, Client Analytics, you'll lead a talented team of analysts focused on delivering high-impact analytics and actionable insights that shape business strategy. This role is all about driving clarity from complexity—translating data into compelling stories that influence key decisions across the organization. You'll collaborate closely with cross-functional partners, guide reporting excellence, and champion a culture of continuous learning and curiosity through mentorship and best practice development. If you thrive in a fast-paced environment where analytics meets strategy, this is your opportunity to lead and make a measurable impact.

Requirements

Bachelor's Degree in related field
4-6 years Relevant experience in an analytics role
1+ years People leadership experience
High proficiency in fostering the development of the analyst team through effective coaching, curiosity, training, and knowledge sharing.
High proficiency in experience in data visualization and delivering complex reporting and analytics insights.
High proficiency in using business intelligence tools such as SQL, Tableau, Cognos, Power BI, and Looker, as well as Microsoft Office Suite (Excel, PowerPoint).
High proficiency in strong verbal and written communication skills, with a focus on translating data into compelling narratives.
High proficiency in being highly adaptable with excellent time management skills in fast-paced, evolving environments.
High proficiency in meticulous attention to detail and a strong commitment to data accuracy and integrity.
High proficiency in being well-organized with the ability to manage multiple priorities effectively.
High proficiency in being capable of working independently while also thriving in collaborative, cross-functional teams.

Nice To Haves

Master's Degree

Responsibilities

Collaborate across the business: Partner with stakeholders across Sales Operations, Account Management, and CCX business units to identify opportunities and optimize programs.
Proactively identify internal and external trends, risks, and opportunities that may impact the business and communicate their implications effectively.
Work cross-functionally to align on data strategy and deliver meaningful, business-relevant insights to a wide audience.
Perform qualitative and quantitative analyses to support strategic initiatives.
Develop standard and ad hoc reports that translate complex data into actionable insights and business recommendations.
Use storytelling techniques to communicate findings in a clear, digestible format for diverse audiences.
Lead and support the growth of the analyst team through coaching, training, and knowledge sharing.
Partner with IT engineering to design and maintain dashboards and tools that monitor key business metrics using data visualization best practices.
Ensure accuracy and reliability through automation, consolidation, and continuous improvement of reporting processes.
Performs other duties as assigned.
Complies with all policies and standards.