Manager, Business Analyst Commercial Operations

Bristol Myers Squibb•New Brunswick, NJ

6h•Hybrid

About The Position

Bristol Myers Squibb is seeking an experienced and driven Business Analyst to join the Commercial Operations Team. In this role, you will serve as a key functional expert on applications supporting Commercial Operations (US & Ex-US) and Global Patient Services (GPS), bridging the gap between business stakeholders and technical delivery teams. You will lead requirements management ensuring compliance with GxP standards and enterprise best practices. This high-impact position demands deep business acumen, strong analytical thinking, and the ability to partner seamlessly with global, cross-functional business and technical teams in a dynamic Agile environment.

Requirements

Bachelor's degree in Computer Science, Management Information Systems, or a related field
5–7 years of experience in IT project execution and/or business consulting on large enterprise implementations
3+ years of experience working in JIRA, Confluence, Figma (Wireframes)
Excellent written and verbal communication skills, with the ability to convey complex information to both business and technical audiences at all levels
Strong interpersonal and collaborative skills; ability to build relationships across a matrixed, global organization
Advanced JIRA proficiency in managing complex business requirements
Demonstrated ability to manage a complex vendor environment
Strong working knowledge of SDLC methodologies, particularly Agile/Scrum
Ability to evaluate, adopt, and responsibly use AI-powered tools to enhance analysis, documentation quality, and team productivity
Self-motivated with a continuous improvement mindset

Nice To Haves

Master's degree
2+ years of experience in the pharmaceutical industry
Cell Therapy domain knowledge
Proven experience working with onsite and offshore delivery teams; systems supporting multi-product, multi-region
Experience leveraging AI-enabled tools to support business analysis activities
3+ years of experience with Salesforce technology
Salesforce Certifications
Certifications

Responsibilities

Collaborate with business stakeholders to gather, document, and refine business requirements as user stories
Utilize AI tools for documentation and analysis to improve quality, consistency, and efficiency of business requirements and user stories.
Conduct requirement gap and impact analysis, functional risk assessments
Assess user stories with a deep understanding of technical capabilities and assign appropriate size and complexity estimates
Partner closely with the BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, and sprint demos
Collaborate with technical teams on integration mapping and design
Support the team in defect management - triaging and resolving priority defects
Assess the impact of new requirements on translation needs and manage the end-to-end translation process
Build and execute the strategy for translations for new languages and markets
Author and maintain GxP documentation and SDLC artifacts such that it adheres to pharmaceutical industry compliance standards
Mentor and guide team members on requirement management best practices, sprint delivery, and release demos
Identify opportunities where AI-based capabilities can enhance business workflows, translation processes, release demo development, and other operational efficiencies.
Drive continuous improvement and process efficiencies across releases and enhancements, including the thoughtful adoption of automation and AI-enabled capabilities

Benefits

Medical, pharmacy, dental, and vision care
BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP)
401(k) plan
Short- and long-term disability
Life insurance
Accident insurance
Supplemental health insurance
Business travel protection
Personal liability protection
Identity theft benefit
Legal support
Survivor support
Flexible time off (unlimited, with manager approval) for US Exempt Employees
160 hours annual paid vacation for new hires with manager approval (Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees)
11 paid national holidays
3 optional holidays (Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees)
Unlimited paid sick time (based on eligibility)
Up to 2 paid volunteer days per year
Summer hours flexibility
Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
Annual Global Shutdown between Christmas and New Years Day