Manager, Business Analysis

Mastercard•O'fallon, MO

1d•$122,000 - $207,000•Onsite

About The Position

The Manager, Business Analysis is responsible for defining and executing modernization strategy, roadmap, and delivery for Mastercard's billing platform. This role drives initiatives, platform enhancements, and strategic transformation programs that improve scalability, operational efficiency, and business value across Mastercard's global billing ecosystem. Operating at the intersection of business analysis, technology, and business operations, this role partners with engineering, business stakeholders, finance, and operations to deliver innovative solutions that support Mastercard's evolving business needs. The Manager, Business Analysis is accountable for translating complex business and technical requirements into actionable initiatives while ensuring alignment with strategic objectives and operational excellence. In addition to leading key initiatives directly, this role provides leadership, coaching, and mentorship to a small team of Senior Business Analysts.

Requirements

7+ years of experience in Business Analysis, Product Management, Product Ownership, Program Delivery, or related disciplines
Previous people leadership experience or demonstrated experience leading, mentoring, and developing Business Analysis professionals
Proven experience leading complex enterprise platform initiatives and large-scale modernization programs
Strong understanding of financial services, payment processing, billing systems, order management platforms, or transaction-based platforms
Demonstrated ability to translate business objectives into technical requirements, solution designs, and executable delivery roadmaps
Experience working in Agile environments utilizing Jira, Confluence, and related delivery tools
Strong analytical and problem-solving skills with the ability to make data-driven decisions
Excellent verbal and written communication skills with the ability to engage technical and non-technical audiences
Experience managing stakeholder relationships across business and technology organizations
Ability to influence decisions and drive alignment without direct authority
Proven ability to manage multiple concurrent initiatives while maintaining attention to detail and quality
Ability to effectively balance hands-on delivery responsibilities with leadership and development of a small team
Proven experience leading cross-functional teams and influencing business and technology stakeholders across complex initiatives
Understanding of software development lifecycle, APIs, platform architecture, system integrations, and enterprise technology ecosystems
Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field

Nice To Haves

Experience with payment systems, ISO 8583/ISO 20022, billing, order management, revenue management, or financial operations is preferred
Demonstrated leadership capabilities with a collaborative and results-oriented approach
advanced degree preferred

Responsibilities

Defines and maintains product backlogs in Jira, ensuring alignment with business priorities, customer needs, regulatory requirements, and modernization objectives
Leads feature definition and backlog refinement, including: Writing clear epics, features, user stories, and acceptance criteria, Translating complex business processes into scalable product capabilities, Decomposing large initiatives into actionable and deliverable increments, Ensuring work meets Definition of Ready and Definition of Done standards
Drives billing modernization efforts, including platform rationalization, process standardization, and migration initiatives
Partners with engineering teams to evaluate technical solutions, architecture decisions, and implementation approaches
Prioritizes work based on business value, customer impact, risk mitigation, technical dependencies, and strategic alignment
Collaborates with cross-functional stakeholders across Product, Engineering, Operations, Finance, and business teams to align requirements, priorities, and delivery outcomes
Leads requirements gathering and solution design sessions to identify opportunities for process improvement and automation
Supports large-scale transformation initiatives such as platform modernization, billing rule standardization, and payment ecosystem evolution
Reviews and validates product deliverables through demos, testing activities, and stakeholder feedback
Utilizes data, metrics, operational insights, and customer feedback to measure product performance and drive continuous improvement
Identifies and manages product risks, dependencies, assumptions, and implementation challenges
Creates and maintains product documentation, operational procedures, business requirements, and executive communications
Communicates roadmap progress, strategic priorities, key decisions, risks, and outcomes to leadership and stakeholders at multiple organizational levels
Leads and mentors a team of Senior Business Analysts while continuing to perform hands-on business analysis, requirements management, and modernization delivery activities
Provides day-to-day leadership, coaching, workload prioritization, and development support for assigned Business Analysis team members
Supports hiring, onboarding, performance management, and career development activities for direct reports
Champions customer-centric product development practices and promotes agile methodologies across teams

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement