Manager, Brand Insights Operations
About The Position
This is an exciting opportunity for an experienced market research professional to join the Capital One Brand Insights Team to lead a new research operations function within the Brand department. In this role, you will provide best-in-class market research operations leadership and serve as a functional subject matter expert to a team of primary market researchers in the delivery of insights that inform marketing, advertising, and brand building strategies for the company. The ideal candidate will have proven experience designing and implementing research operational standards, processes, and artifacts in a highly collaborative environment. This role is designed for someone who likes to see a large volume of interesting and complex work move forward in a coordinated, efficient, and overall well-managed way.
Requirements
- Bachelor’s Degree or Military experience.
- At least 5 years of experience in a primary market research (supplier or client side) or project management role for a marketing organization (agency or brand side)
- At least 1 year of experience in a market research operations role or managing complex market research programs
Nice To Haves
- Bachelor Degree in market research, marketing, business, sociology, psychology, or behavioral economics
- Advanced degree, such as an MBA or an MS (business, marketing research, consumer psychology, management consulting, or related field)
- Organizational and project management skills, with a solid understanding of market research project workflows
- Experience managing complex market research programs
- Self-motivated and entrepreneurial – comfortable with white space and interested in proactively proposing and pursuing new research projects to address partner questions
- At least 6 years experience in a market research operations or project management role
- At least 3 years experience in a market research role on the client side
- At least 2 years of experience at a Fortune 500 company or a company well-known for the marketing and market research disciplines
Responsibilities
- Lead and manage all recurring team operational aspects. This includes governance standards (ensuring our compliance with & routine updating of processes, standards and templates, in accordance with legal /privacy & audit-ready standards), budget management, contract management, workload management, knowledge management, and vendor and tools management.
- Create or optimize operational standards and engagement models within the team and with partners. This includes developing and managing an effective engagement model with several research program managers.
- Manage the Brand Insights team’s primary research tools, third-party data tools, and syndicated resource access, usage and capabilities. This includes identifying new tools or services to meet the team’s needs as they evolve..
- Lead the partnership with finance, legal, agency relations, compliance and risk to ensure research is conducted compliantly across Capital One
- Coordinate recurring team level communications. This includes activities such as onboarding new Brand Insights team members, socializing team capabilities to new hires at the company, creating newsletters, and sharing project pipeline updates
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
