Manager, Branch Office - Newport

Navy Federal Credit Union•Newport, RI

1d•$79,300 - $101,700•Onsite

About The Position

Manage and direct all activities of a small/medium full-service branch office, overseeing efficient operations and ensuring branch functions are completed and properly performed by staff. This role leads the branch team in serving members, managing cash operations and staff, meeting business goals, and maintaining compliance with applicable policies and procedures. The Manager oversees recruiting, onboarding, training, employee development, performance management, budgets, purchasing, and records retention. The position supports member service excellence and business growth through product and service delivery, marketing activities, performance analysis, and coordination with other branches. It also ensures adherence to security, safety, emergency preparedness, human resources, and Bank Secrecy Act policies and procedures. The position is located at 657 Peary St, Newport, Rhode Island 02840. Based on business needs, it may require working at or permanently transferring to neighboring branches within a reasonable commuting distance. The position must be available Monday through Saturday, with hours based on business needs.

Requirements

Three years' experience in grade level 76 or higher, or applicable external experience.
Meet scorecard criteria requirements as defined by Branch Operations Governance, or have applicable external experience.
Experience leading and managing in diverse and complex operational environments.
Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings, and checking accounts.
Advanced knowledge of multiple financial products, such as consumer mortgage loans, credit cards, and/or savings and checking accounts.
Advanced knowledge of functions relating to cash and ATM operations.
Working knowledge of financial institution and lending practices, principles, and regulations.
Working knowledge of retail banking industry best practices.
Experience in member/customer service operations.
Experience responding to requests regarding complex financial information or data.
Experience supervising and leading employees.
Experience training and developing staff.
Exposure to developing and maintaining community and command relations.
Ability to manage multiple priorities independently and/or in a team environment.
Effective skill analyzing statistics and reports to determine business performance and trends.
Effective organizational, planning, and time management skills.
Effective skill exercising initiative and good judgment to make sound decisions.
Effective skill interacting diplomatically and tactfully with staff, management, vendors, and members.
Effective verbal and written communication skills.
Effective word processing and spreadsheet software skills.

Nice To Haves

Working knowledge of Navy Federal products, services, programs, policies, and procedures.
Bachelor's degree in Accounting or Business Administration, or an equivalent combination of training, education, and experience.

Responsibilities

Manage, direct, and motivate the branch team in providing Navy Federal products and services, including lending products and depository accounts.
Lead cash operations and branch self-auditing efforts to secure credit union assets and keep them within operational limits.
Manage staff to ensure vault opening, closing, and balancing procedures are completed.
Increase branch productivity through employee training, team development goals, and elimination of inefficiencies.
Lead outside marketing and promotional activities, including financial presentations, local events, and realtor or trade shows.
Oversee recruiting, selection, onboarding, and initial training of team members.
Administer budgets, purchasing, expense tracking, and business records retention.
Lead the team to achieve and maintain product, service, and business goals, including cross-servicing products and services.
Promote member service excellence and lead the team in delivering quality service.
Liaise with other branches to support business growth and continuity of regional operations.
Analyze reports and trends to optimize business performance.
Analyze and solve problems without clear precedent.
Ensure compliance with security, safety, and emergency preparedness procedures.
Ensure compliance with human resources policies and procedures, including timekeeping, recruiting, compensation, separations, and leave usage.
Ensure the team follows, complies with, and regularly reviews required policies, practices, and procedures using established guidelines.
Resolve employee concerns by ensuring employees receive mediation in somewhat difficult situations.
Manage daily activities and ensure adequate, skilled staffing; select employees.
Establish performance goals and priorities; prepare, conduct, and review performance appraisals.
Develop, mentor, and counsel staff.
Provide input and/or prepare budget requirements for the Annual Financial Plan (AFP).
Ensure branch goals and objectives align with division and department strategy and ensure operational efficiency.
Perform other duties as assigned.
Remain cognizant of and adhere to Navy Federal policies, procedures, and regulations pertaining to the Bank Secrecy Act.