Manager, Box Office

University of Central Florida • Orlando, FL

5d • Onsite

About The Position

The Box Office Manager is responsible for the management and supervision of all front house and ticketing operations for the UCF School of Performing Arts. This includes supervision of student workers in various capacities, management of the box office, and working at production events at the theatre box office while overseeing student front-of-house (FOH).

Requirements

• High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Availability on occasional nights and weekends.
• Valid Class E driver’s license.
• Ability to drive to various locations on and off campus to conduct University business.
• Authorized to work for any U.S. employer.
• Resume or CV and cover letter that summarizes your skills.

Nice To Haves

• Master's Degree.
• Experience with customer service, public interaction.
• Box office/patron services professional experience in a theatre setting.
• Proven supervisory skills.
• Demonstrated organizational skills.

Responsibilities

• Management of daily ticket office & house management operations including: Developing and implementing policies and procedures; staffing, training, scheduling.
• Oversight and supervision of tickets, ticket sales, customer service, and patron correspondence; running the box office at performances.
• Run the Front of House Operations and the Show Box Office prior to and during performances, including communication and collaboration with marketing, artistic and production, maintain box office and front of house schedules that are visible to all stakeholders on teams.
• Supervision of all FOH student workers, including house managers and ushers, at performances.
• Hiring/assigning, training, and supervision of student ticket office assistants (both work study hires and FOH/Box Office Student practicum assignments) who work in the main box office 12-5 p.m. daily.
• Evaluate student performance in all FOH/Box Office assignments each semester.
• Maintenance of ticketing systems, and some interfacing with marketing.

Benefits

• Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED