Manager, Billing

Pro Mach•Charlotte, NC

2d•Onsite

About The Position

The Billing Manager is responsible for leading Billing Operations within ProMach's Financial Shared Services (FSS) organization while driving the next phase of automation, standardization, and digital transformation across the billing function. This position reports to the Senior Manager of Accounts Receivables and oversees Billing operations for North America Finance operations. The Financial Shared Services Organization is a US based, onshore operation. This position is located in Charlotte, NC. Position Summary This role oversees a team of billing professionals and is accountable for delivering accurate, timely, and efficient billing processes that support an exceptional customer experience. The successful candidate will balance operational excellence with strategic thinking, leveraging technology, analytics, automation, and process improvement to modernize billing operations and support ProMach's broader Order-to-Cash transformation initiatives. The ideal candidate is a proactive leader, critical thinker, and problem solver who demonstrates tenacity, ownership, and a passion for developing people and improving processes.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related field.
10+ years of progressive experience in Billing, Accounts Receivable, Shared Services, or Order-to-Cash operations, including leadership responsibilities.
Proven experience leading operations teams and delivering operational improvements in a service-oriented environment.
Experience with workflow technologies, reporting tools, and automation initiatives.
Demonstrated ability to lead change, improve processes, and implement sustainable solutions in complex organizations.
Strong analytical, organizational, and leadership skills with the ability to effectively influence stakeholders across a matrixed organization.
Excellent communication, relationship management, and customer service skills.
Ability to work independently while collaborating effectively across functions and business units.

Nice To Haves

Experience with customer invoicing portals such as Coupa, Ariba, Tungsten, Taulia, or similar platforms is a plus.

Responsibilities

Lead all daily billing activities, including invoice generation, customer portal invoicing, invoice delivery, customer support, and stakeholder collaboration to ensure accurate and timely billing.
Own and improve key operational metrics, including invoice accuracy, billing cycle time, electronic invoicing adoption, productivity, and customer experience measures.
Monitor performance against service level agreements (SLAs) and operational goals, ensuring consistent delivery and accountability across the team.
Resolve complex billing issues, disputes, and customer escalations through fact-based analysis, sound judgment, and cross-functional collaboration.
Partner closely with Collections, Cash Application, Customer Service, and divisional finance teams to improve the end-to-end billing and customer experience.
Support month-end and year-end close activities while maintaining strong financial controls and compliance with established policies.
Lead the Billing organization's digital transformation roadmap, including AI and automation initiatives, workflow optimization, analytics, electronic invoicing expansion, and customer self-service capabilities.
Identify, prioritize, and execute opportunities to simplify processes, eliminate manual work, reduce process variation, and improve scalability.
Utilize data and operational insights to identify trends, root causes, risks, and opportunities for improvement.
Lead, coach, mentor, and develop a high-performing billing team focused on accountability, customer service, innovation, and continuous improvement.
Foster an environment that encourages critical thinking, problem solving, collaboration, and ownership.
Partner with team members to develop new skills and prepare for evolving technologies, automation tools, and future ways of working.
Serve as a change leader, helping stakeholders and employees successfully adopt new processes, technologies, and standardized ways of working.