Manager, Billing & Collections

Tripleseat•Concord, MA

1d•$100,000 - $120,000•Hybrid

About The Position

Manager, Billing & Collections is a key leadership role within Tripleseat's Finance team, responsible for overseeing the full order-to-cash cycle and driving operational excellence across billing, accounts receivable, and collections. You will lead a team focused on accuracy, efficiency, and an exceptional customer experience at every stage of the billing process. This role is an opportunity to make a measurable impact by modernizing workflows, improving cash realization, and scaling operations alongside a fast-growing SaaS business. This position has a hybrid work schedule based out of our Concord, MA office. This position is open to candidates eligible to work in the United States. Additional travel may be required for meetings, company events, and training.

Requirements

Bachelor's degree in Accounting, Finance, Business, or related field
5+ years of progressive experience in billing, accounts receivable, collections, or order-to-cash operations
2+ years of people management experience
Experience working in a SaaS, software, technology, or subscription-based business
Strong understanding of billing operations, accounts receivable management, and cash collections
Advanced Excel skills, including pivot tables, lookups, data analysis, and reporting
Experience with NetSuite, Salesforce, or comparable ERP and CRM platforms
Demonstrated success improving processes through automation and systems enhancements
Strong analytical, organizational, and problem-solving skills

Nice To Haves

Experience in hospitality technology, event technology, payments, or related industries
Experience with AI-powered operational tools and workflow automation platforms
Knowledge of SaaS metrics and recurring revenue business models
Experience with business intelligence and reporting tools

Responsibilities

Lead and manage the billing and collections team, providing coaching, development, and day-to-day oversight to build a high-performing, scalable function
Own the end-to-end order-to-cash process, ensuring timely and accurate invoicing, cash application, and collections across the customer base
Drive reduction in Days Sales Outstanding (DSO) and improve accounts receivable aging through proactive collections strategies and process discipline
Partner cross-functionally with Sales, Customer Success, and Legal to resolve billing disputes, support contract execution, and align on revenue recognition
Identify and implement automation and AI-powered tools to reduce manual effort, improve data quality, and increase team capacity
Develop and maintain reporting and dashboards that track key metrics including billing accuracy, collection effectiveness, and cash realization
Ensure compliance with internal controls, audit requirements, and company policies related to billing and revenue operations
Other related duties as assigned