Manager - Billing & Collections

MSIG USA•Warren Township, NJ

1d•$130,000 - $150,000•Hybrid

About The Position

MSIG USA is seeking a Senior Manager, Billing & Collections to oversee the end-to-end execution, performance, and continuous improvement of commercial insurance billing and collections. This role is crucial for managing multinational programs, ensuring accurate billing, timely premium collection, strong cash flow, and financial integrity while maintaining regulatory compliance. The leader will manage a hybrid delivery model involving onshore teams for complex tasks, offshore/BPO teams for standardized processing, and automation/agentic solutions. This position is key to supporting MSIG's multinational growth by enhancing cash visibility, coordination, and control across various policy structures and collections.

Requirements

15+ years of experience in commercial insurance operations, with deep expertise in billing and collections.
Strong knowledge of admitted and non-admitted billing regulations, premium accounting, and multinational insurance programs.
Demonstrated leadership of hybrid delivery models, including offshore and BPO partners, at scale.
Proven track record in process engineering, digitization, and automation within finance or insurance operations.
Strong financial acumen, including GL impacts, reconciliations, FX considerations, and audit requirements.
Experience coordinating collections across jurisdictions, currencies, and regulatory environments.
Executive-level communication and stakeholder management skills.
Data-driven, innovative leader with a hands-on execution mindset.

Responsibilities

Own enterprise execution of commercial insurance billing processes, including premium invoicing, adjustments, audits, endorsements, cancellations, and reinstatements.
Ensure consistency and accuracy across policy administration, billing platforms, general ledger, and premium accounting systems.
Oversee complex billing structures, including layered programs, captive arrangements, and multinational placements.
Partner with Finance and Underwriting to resolve systemic billing issues impacting revenue recognition or cash flow.
Own collections performance across domestic and multinational insurance programs, including master and local policy structures.
Establish enterprise standards for tracking, reporting, and reconciliation of multinational receivables, including cash collected locally vs centrally.
Drive timely premium collection, reduced aging, and disciplined follow-up across jurisdictions and currencies.
Coordinate with international affiliates, fronting partners, brokers, and local operations to resolve cross-border collection issues.
Provide clear cash visibility, aging analysis, and risk exposure reporting for multinational programs.
Lead onshore teams responsible for complex billing scenarios, multinational collections coordination, dispute resolution, and stakeholder engagement.
Oversee offshore teams/Automation solutions deliver standardized billing, cash application, collections follow-ups, and reconciliations.
Define and enforce SLAs, KPIs, and quality standards across delivery partners.
Continuously optimize work allocation across onshore, offshore, and automated workflows to improve efficiency, cost, and control.
Set execution priorities for billing and collections process modernization aligned to the enterprise operating model.
Oversee the design, implementation, and performance management of automation and agentic solutions supporting invoicing, cash application, collections follow-ups, dispute tracking, and multinational cash visibility.
Ensure automation delivers measurable outcomes (cycle time, accuracy, cash acceleration, productivity) and remains auditable and well-controlled.
Actively monitor automation performance and exception handling; drive troubleshooting and remediation in partnership with Technology.
Identify and prioritize innovation opportunities using data, aging trends, and multinational complexity insights.
Maintain strong operational governance, controls, and regulatory compliance across billing and collections activities, including multinational requirements.
Ensure appropriate controls over invoicing accuracy, cash handling, write-offs, adjustments, and foreign currency impacts.
Partner with Audit, Risk, and Compliance to support favorable audit outcomes and timely issue remediation.
Proactively identify cross-border operational risks and implement sustainable control enhancements.
Lead, develop, and mentor managers and senior individual contributors across onshore and offshore teams.
Establish clear accountability, performance metrics, and development plans aligned to enterprise objectives.
Build a culture of disciplined execution, continuous improvement, and innovation.
Act as a visible leader who engages directly in complex issues, escalations, and decision-making.