CX Representative - Billing & Collections

Airgas•Tulsa, OK

4d•Onsite

About The Position

The Billing & Collections Representative is responsible for the accurate and timely daily billing of customer accounts, as well as safeguarding the assets of Airgas’s Central Division by maintaining a healthy accounts receivable position for all accounts assigned. The Representative proactively avoids problems and issues that delay billing and payment from customers by the accurate and timely entry of invoices and resolution of PO inconsistencies as quickly as possible following identification. Manage and prioritize an assigned portfolio for maximum collection benefit, ensuring accurate and timely web-based billing and account reconciliation. Proactively resolve customer account issues and payment delays at the billing stage or when past due, which includes conducting root cause analysis, resolving electronic transfer rejections, and negotiating payment settlements. Initiate comprehensive Accounts Receivable (A/R) review, research, and resolution. This involves monitoring Days Sales Outstanding (DSO) and aging reports, effectively managing credit limits, and evaluating customer A/R to determine problem accounts, doubtful accounts, and write-offs. Prepare and present reports for review with internal customers (Sales and Finance), and create/maintain Excel spreadsheets to provide customers with required billing data.

Requirements

High School Diploma/GED required.
Prior business-to-business, order-to-cash, and/or business collections experience.
Strong technical proficiency, including advanced Excel skills.
Proficiency in Google suite applications.
Demonstrated ability to utilize financial applications within SAP.
Excellent analytical and creative problem-solving skills.
Ability to make independent decisions.
Ability to discern when to escalate issues.
Ability to take a proactive approach to problem avoidance.
Strong interpersonal skills.
Excellent oral and written communication.
Customer focus (building relationships and understanding needs).
Professionalism.
Ability to work effectively in a team environment.

Nice To Haves

Associates/Bachelor’s degree
Prior customer service related experience.
Prior billing and/or accounts payable experience in a high-volume, fast-paced customer service-oriented environment.
Prior SAP experience

Responsibilities

Accurate and timely daily billing of customer accounts.
Safeguarding Airgas’s Central Division assets by maintaining a healthy accounts receivable position.
Proactively avoiding problems and issues that delay billing and payment from customers.
Accurate and timely entry of invoices and resolution of PO inconsistencies.
Managing and prioritizing an assigned portfolio for maximum collection benefit.
Ensuring accurate and timely web-based billing and account reconciliation.
Proactively resolving customer account issues and payment delays at the billing stage or when past due.
Conducting root cause analysis, resolving electronic transfer rejections, and negotiating payment settlements.
Initiating comprehensive Accounts Receivable (A/R) review, research, and resolution.
Monitoring Days Sales Outstanding (DSO) and aging reports.
Effectively managing credit limits.
Evaluating customer A/R to determine problem accounts, doubtful accounts, and write-offs.
Preparing and presenting reports for review with internal customers (Sales and Finance).
Creating and maintaining Excel spreadsheets to provide customers with required billing data.