Manager, Behavioral Health Clinical Operations

University of Texas at Austin•Austin, TX

2d•$71,168•Onsite

About The Position

Dell Medical School is seeking a Manager, Behavioral Health Clinical Operations. This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). This position has an end date of August 31, 2027, renewable based upon availability of funding, work performance, and progress toward program goals. This role supports mental health programs and initiatives developed through the Texas Child Mental Health Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas. The Manager, Behavioral Health Clinical Operations, supports the planning, development, and execution of clinical mental health programs, such as the Texas Child Health Access Through Telemedicine (TCHATT) and related initiatives, by leading clinical operations, supervising program support teams, and managing complex, high-impact projects. Reporting to the Senior Manager, Clinical Services, this role designs and implements policies, workflows, dashboards, and training materials to ensure compliant, scalable, and well-coordinated clinical operations. The Manager applies clinical expertise and program management skills to strengthen processes, collaborate effectively with internal and external stakeholders, and support consistent service delivery across assigned programs.

Requirements

Requires a Bachelor’s Degree in Social Work, Health Administration, Public Health, Business, or a related business or clinical field with at least 7 year(s) of experience in program management or coordination, including at least 2 years in a medical, educational, or non profit setting.
2 years leading a professional team with direct supervision of employees.
Knowledge of state and federal policies, agencies, and/or resources related to pediatric mental health.
According to Executive Order No. GA-48 of the State of Texas: for all positions that research, work on, or have access to critical infrastructure as defined in Section 117.001(2), Business and Commerce Code, it is required that both candidates for employment and employees have the ability to maintain the security or integrity of the infrastructure.

Nice To Haves

Bilingual in English/Spanish
Experience in administrative or operational leadership within K–12, medical, or mental health settings.
Experience developing, scaling, or sustaining technology enabled services, preferably telehealth.
Knowledge of mental health policy, provider systems, and regulatory requirements, including HIPAA and FERPA.
Knowledge of project management and program improvement methodologies.
Experience with management or compliance.
Experience conducting or supporting program evaluation activities.
Knowledge of telehealth platforms, tools, and best practices for pediatric mental health service delivery.
Project management or quality improvement credential (e.g., PMP, Lean/Six Sigma Green Belt).
Telehealth operations or compliance training/certification.

Responsibilities

Manages high-risk, high-impact projects involving multiple internal and external stakeholders.
Develops program strategies and monitors project progress to ensure alignment with program goals and operational requirements.
Determines clinical operations priorities and sequences tasks to support effective program execution.
Develops, champions, and enforces the organization’s program management methodology, tools, and workflows.
Identifies operational challenges, monitors service demand trends, and adjusts plans to maintain capacity, access, and continuity of care.
Provides direct supervision to program support staff and establishes performance goals and expectations.
Recruits, hires, trains, supervises, and evaluates employees; develops promotion pathways and professional development plans aligned to program needs.
Communicates consistently and effectively, including when addressing difficult subjects; shares clinical social work expertise in patient care and case management with supervisees.
Facilitates team engagement, retention, and professional development initiatives to promote collaboration, accountability, and high performance.
Oversees the development and maintenance of policies, standard work, workflows, dashboards, training materials, and other assets that enable clinical operational effectiveness.
Standardizes procedures across sites and teams to improve quality, efficiency, and scaling potential.
Coordinates with IT and other administrative partners to ensure systems, contracts, and requests support operational needs.
Conducts periodic audits of workflows and operational tools to ensure compliance, identify gaps, and drive continuous improvement.
In collaboration with program leadership, conducts internal and external clinical needs assessments related to processes and service delivery.
Establishes assessment criteria and metrics to evaluate the effectiveness of clinical operations.
Recommends sustainable and scalable improvements; may assist with development of program funding proposals.
Synthesizes evaluation findings into clear recommendations and briefs to inform leadership decision-making and program planning.
Represents assigned clinical programs (e.g., TCHATT) and the institution to external stakeholders, including leaders in medical, nonprofit, government, and education sectors.
Attends conferences and meetings; authors and delivers presentations; conducts trainings to support operational adoption and consistency.
Serves as an operational subject-matter expert to external partners, guiding best practices for pediatric mental health service coordination and delivery.
Performs administrative functions related to program operations, including payment, purchase, contract, and IT request management in accordance with department policies and procedures.
Maintains accurate operational documentation and ensures timely completion of reports, approvals, and compliance requirements.
Coordinates tracking, follow-up, and resolution of outstanding administrative items to support timely operational workflow.
Supports implementation of new technologies, platforms, or tools to enhance clinical operations.
Prepares ad hoc operational reports, briefs, and data summaries for leadership or external partners.
Coordinates surge and contingency planning for peak demand, staffing gaps, or emergent operational needs.
Participates in cross-program committees or workgroups to align standards and share best practice for leadership.
Adheres to internal controls and reporting structure.
Performs related duties as required.