CLINICAL BEHAVIORAL HEALTH COORDINATOR

Apis Services Inc•Memphis, TN

4d•Hybrid

About The Position

The Clinical Behavioral Health Coordinator is responsible for coordinating behavioral health services, supporting treatment planning, monitoring quality outcomes, and overseeing the supervision of Care Coordinators and Resource Coordinators. This position serves as a central point of communication between participants, behavioral health providers, community partners, and internal program staff to ensure coordinated, person-centered, and effective care. The Clinical Behavioral Health Coordinator promotes high-quality service delivery through clinical oversight, treatment plan development, care coordination, staff supervision, regulatory compliance, and continuous quality improvement activities. Working collaboratively across multiple service settings, this role helps ensure positive treatment outcomes and supports the organization's mission of providing comprehensive behavioral health services.

Requirements

High School Diploma or GED.
Minimum three (3) years of relevant behavioral health, human services, case management, care coordination, or related experience.
Strong verbal and written communication skills.
Strong organization and documentation skills.
Ability to coordinate multiple services and providers effectively.
Strong analytical and critical-thinking abilities.
Ability to lead and supervise support staff.
Knowledge of behavioral health systems and treatment planning.
Ability to maintain confidentiality and professionalism.
Ability to manage competing priorities in a fast-paced environment.
Strong interpersonal and relationship-building skills.
Proficiency with Microsoft Office applications and electronic documentation systems.
Current driver's license with acceptable driving record.
Current vehicle registration and insurance as required.
Reliable transportation for community visits and provider outreach.
Telephone
Cellular phone
Computer
Copier
Fax machine
Calculator
Standard office equipment
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Electronic Health Record (EHR) systems
Care coordination and case management platforms
Agency-specific software applications
Sitting for extended periods during meetings, documentation, and administrative work.
Standing, walking, bending, reaching, lifting, and climbing stairs as necessary.
Driving between office locations, provider sites, and community settings.
Ability to work in office, community, and healthcare environments.
Ability to occasionally lift, move, or carry up to 50 pounds.
Modern, professional office environments.
Community-based service settings.
Provider offices and healthcare facilities.
Multiple office locations throughout the service area.
Multi-level facilities with elevator access where available.
Bloodborne Pathogens
Right-To-Know
HIPAA
Information Privacy and Security Standards
Fire and Safety Regulations
Workplace Safety Procedures
Maintain and abide by OSHA requirements and guidelines.
Observe all Fire and Safety Policies and Procedures.
Observe all Fiscal, Office, Human Resources, and Personnel Policies and Procedures.
Observe all HIPAA Policies and Procedures and maintain confidentiality.
Observe all Agency Policies and Procedures.
Attend all required trainings, meetings, and professional development activities.
Maintain a professional demeanor and exercise sound judgment in all employment duties.
Support organizational initiatives, quality improvement efforts, and program goals.
Document time worked accurately.

Nice To Haves

Bachelor’s Degree in Human Services, Social Work, Psychology, Behavioral Health, Counseling, Sociology, or a related field.
Minimum two (2) years of experience working with: Behavioral Health populations, Individuals with Mental Health diagnoses, Intellectual and Developmental Disabilities (IDD), Substance Use Disorder (SUD) treatment populations.

Responsibilities

Coordinates care activities among participants, providers, support teams, and community resources.
Facilitates communication between behavioral health providers, community partners, and internal program teams.
Promotes integrated, person-centered service delivery across multiple service settings.
Supports participants in accessing appropriate behavioral health, medical, social, and community-based services.
Develops and maintains collaborative partnerships with external providers and community agencies.
Participates in care coordination activities to improve treatment outcomes and continuity of care.
Conducts routine reviews of participant services to ensure alignment with treatment goals.
Assists with identifying barriers to care and implementing solutions to improve participant outcomes.
Maintains current knowledge of organizational programs, services, and behavioral health initiatives.
Ensures familiarity with applicable regulatory, licensing, accreditation, and funding requirements.
Monitors program performance and service delivery outcomes.
Develops and maintains tracking systems for treatment planning and service coordination activities.
Conducts ongoing monitoring of participant needs and service utilization.
Participates in quality improvement initiatives and program evaluation activities.
Completes provider outreach and coordination activities through routine visits and stakeholder engagement.
Supports implementation of best practices and evidence-based approaches to care coordination.
Develops comprehensive treatment plans for individuals receiving services across multiple settings.
Reviews treatment plans to ensure regulatory compliance, appropriateness, and quality.
Facilitates routine interdisciplinary treatment team meetings and collaborative planning sessions.
Conducts systematic reviews of participant records and treatment progress.
Evaluates service effectiveness and identifies opportunities for improvement.
Ensures participant records contain appropriate documentation and linkage to available resources.
Assists with care plan updates and treatment recommendations based on identified needs.
Supports quality assurance activities related to participant care and treatment outcomes.
Provides direct supervision to Care Coordinators and Resource Coordinators.
Conducts ongoing coaching, mentoring, and performance support.
Promotes professional development and continuous learning among team members.
Assists staff with problem solving, case consultation, and resource identification.
Provides guidance related to organizational policies, procedures, and best practices.
Maintains accountability for service delivery expectations and performance standards.
Facilitates regular staff meetings and case review discussions.
Supports onboarding and training activities as assigned.
Maintains accurate program records and service tracking systems.
Collects, analyzes, and reports key performance indicators and quality outcomes.
Generates weekly, monthly, quarterly, and annual reports as required.
Monitors quality metrics and service outcomes.
Provides statistics, reports, and performance data to leadership.
Reviews documentation for completeness, accuracy, and regulatory compliance.
Assists with audits, quality reviews, and accreditation activities.
Documents time worked accurately.
Promotes person-centered, recovery-oriented, and trauma-informed service delivery.
Maintains professional relationships with stakeholders, families, providers, and community partners.
Assists with special projects and organizational initiatives.
Participates in required meetings, trainings, and professional development activities.
Demonstrates professionalism, ethical conduct, and sound judgment.
Maintains confidentiality of participant and organizational information.
Performs other duties as assigned by management.
The By-Laws of the Corporation and as set forth in the Articles of Incorporation.
Work schedules are subject to organizational needs. Flexibility in work hours, travel, evenings, weekends, and work locations may be required.