Manager, Behavioral Health Clinical Liaison/Operations
Amerihealth Caritas•Columbus, OH
•Remote
About The Position
The Manager, Behavioral Health Clinical Liaison, is responsible for supporting the development, implementation, and monitoring of programs that promote whole-person integrated physical and behavioral healthcare. This role focuses on improving behavioral health service delivery, supporting cross-functional collaboration, advancing behavioral health equity, and reducing health disparities across the health plan.
Requirements
- Master’s degree required in a behavioral health-related field
- 3 years of experience providing mental health and/or substance use screening and treatment services
- Minimum of 5 years of experience in the provision and supervision of treatment services for mental illness and substance use disorders
- Experience working in behavioral health systems, including care coordination, program development, or clinical operations
- Knowledge of integrated care models, whole person care, and trauma-informed care principles
- Experience collaborating with interdisciplinary teams and external stakeholders
- Experience supporting quality improvement initiatives and program implementation
- Independent, current, and unrestricted Ohio license required, including one of the following: Registered Nurse with advance practice registered nurse (APRN), Licensure, Psychologist, Licensed Independent Social Worker (LISW), Licensed Professional Clinical Counselor (LPCC), Independent Marriage & Family Therapist (IMFT)
- Strong knowledge of behavioral health service delivery models and integrated care approaches
- Understanding of evidence-based behavioral health screening and treatment practices
- Ability to collaborate and build relationships with internal teams, providers, and external stakeholders
- Strong communication and presentation skills, including interaction with executive leadership and community partners
- Ability to analyze data, identify trends, and support performance improvement initiatives
- Problem-solving and critical thinking skills to address barriers to care and improve access
- Ability to manage multiple priorities and initiatives in a fast-paced environment
- Organizational and project management skills to support program implementation and tracking
Responsibilities
- Lead the development, implementation, and monitoring of behavioral health and whole person care initiatives
- Partner with executive leadership to support integration of behavioral and physical health strategies across the plan
- Serve as a key resource for behavioral health integration and operational issues across departments.
- Collaborate with internal teams (Utilization Management (UM), Integrated Health Care Management (IHCM), Long-Term Services and Supports (LTSS) to support care coordination and service delivery.
- Consult with leadership and stakeholders on behavioral health systems, provider networks, and care management strategies
- Represent the plan to external stakeholders, including state agencies, providers, advocacy organizations, and community partners.
- Serve as a liaison with judicial systems, including courts and Department of Health and Hospitals (DHH) representatives, when applicable.
- Support interdisciplinary case rounds in partnership with clinical leadership to address complex member needs
- Promote the use of evidence-based practices and nationally recognized clinical guidelines
- Contribute to the development and review of policies to ensure integration of behavioral health and whole person care principles
- Support workforce training, professional development, and performance improvement initiatives
- Partner with Wellness Centers and Mobile Wellness teams to support outreach, screenings, and engagement activities
- Identify barriers to care and support strategies to improve access to behavioral health services
- Monitor and analyze data to identify service gaps, trends, and opportunities for improvement
- Support process improvement initiatives aligned with organizational goals and quality measures, including Healthcare Effectiveness Data and Information Set (HEDIS) outcomes
- Maintain work plans to track progress of initiatives and programs
- Ensure equitable access to services and programs for members with behavioral health and substance use needs
- Participate in enterprise workgroups and committees to support alignment with organizational strategies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
