Manager, B2B Field Service Operations

Samsung Electronics•Plano, TX

5d•Onsite

About The Position

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Requirements

Bachelor’s Degree with 6+ years of related experience
Soft Skills and professionalism with internal and external stakeholders
Service Operations knowledge
Data analysis & AI project adoption

Nice To Haves

Data/statistic science relative experience or degree

Responsibilities

Oversees B2B escalations from customer and sales for service solutions requires highest attention along with operations support to improve brand image.
Forecasting & Inventory management via deep data research and analysis
B2B Dedicated Parts Demand Forecasting & Building Automation Process (Data / Statistic Driven)
Operation Support (Contact Center / Service Operation)
Operational enhancement with AI adoption and future process development
Special Remediation and Repair Projects
Customer Facing Support