Manager, AV Systems

Golden State•San Francisco, CA

1d•Onsite

About The Position

Chase Center is seeking a highly skilled and strategic Manager, AV Systems to own administration, maintenance, and capital improvement (C&D) projects for all Audio / Visual and Broadcast (AVB) assets across Chase Center & Thrive City. As a critical member of our Back of House Operations team, this role will drive long-term technical sustainability, ensure knowledge redundancy, and maximize system uptime. The ideal candidate will strike a balance between high-level technical systems administration and hands-on operational leadership, managing key vendor relationships, optimizing the division of labor between external partners and our internal represented workforce, and generating revenue by leveraging cutting-edge technologies and inventory. This position will report to the Director, AV & Broadcast.

Requirements

Bachelor's degree or equivalent work experience
3-5 years in AV systems administration, engineering, or integration, preferably within a high-volume, multipurpose sports and entertainment facility
Advanced technical knowledge of entertainment technology networking, arena sound systems, broadcast cabling architectures, LED control systems, and integrated control systems (i.e., Crestron)
Ability to lead, supervise, and build positive relationships with represented labor groups (i.e., IATSE Technicians)
Proficiency in Microsoft Office Suite/Google Workspace
Experience managing vendor contracts, capital improvement lifecycles, and cross-departmental maintenance schedules
Exceptional communication skills with the ability to translate complex technical issues into clear updates for non-technical stakeholders, clients, and legal counsel

Responsibilities

Lead the long-term systems administration, preventative maintenance, and capital improvement projects for all AVB infrastructure across Chase Center & Thrive City
Target and maintain a 99.99% uptime Service Level Agreement for critical venue AV and production systems
Document, standardize, and maintain a centralized repository of system configurations, drawings, and SOPs to eliminate knowledge silos and ensure business continuity
Manage the technical ticketing pipeline, actively working to reduce work order time-to-resolution
Provide strong, cost-effective oversight for the internal represented workforce during event setups, strikes, and maintenance windows
Determine and execute the optimal division of workload between internal represented technicians and specialized external vendors to optimize operational budgets
Strategically manage scheduling and workflows to reduce represented staff overtime
Design and package existing AV inventory into standardized, a-la-carte production packages for Private Events and Events team to monetize
Fulfill Manager on Duty (MOD) responsibilities for assigned events
Serve as technical resource to facilitate compliance requests from the Legal department
Other duties as assigned