Manager, AV Systems
About The Position
Chase Center is seeking a highly skilled and strategic Manager, AV Systems to own administration, maintenance, and capital improvement (C&D) projects for all Audio / Visual and Broadcast (AVB) assets across Chase Center & Thrive City. As a critical member of our Back of House Operations team, this role will drive long-term technical sustainability, ensure knowledge redundancy, and maximize system uptime. The ideal candidate will strike a balance between high-level technical systems administration and hands-on operational leadership, managing key vendor relationships, optimizing the division of labor between external partners and our internal represented workforce, and generating revenue by leveraging cutting-edge technologies and inventory. This position will report to the Director, AV & Broadcast.
Requirements
- Bachelor's degree or equivalent work experience
- 3-5 years in AV systems administration, engineering, or integration, preferably within a high-volume, multipurpose sports and entertainment facility
- Advanced technical knowledge of entertainment technology networking, arena sound systems, broadcast cabling architectures, LED control systems, and integrated control systems (i.e., Crestron)
- Ability to lead, supervise, and build positive relationships with represented labor groups (i.e., IATSE Technicians)
- Proficiency in Microsoft Office Suite/Google Workspace
- Experience managing vendor contracts, capital improvement lifecycles, and cross-departmental maintenance schedules
- Exceptional communication skills with the ability to translate complex technical issues into clear updates for non-technical stakeholders, clients, and legal counsel
Responsibilities
- Lead the long-term systems administration, preventative maintenance, and capital improvement projects for all AVB infrastructure across Chase Center & Thrive City
- Target and maintain a 99.99% uptime Service Level Agreement for critical venue AV and production systems
- Document, standardize, and maintain a centralized repository of system configurations, drawings, and SOPs to eliminate knowledge silos and ensure business continuity
- Manage the technical ticketing pipeline, actively working to reduce work order time-to-resolution
- Provide strong, cost-effective oversight for the internal represented workforce during event setups, strikes, and maintenance windows
- Determine and execute the optimal division of workload between internal represented technicians and specialized external vendors to optimize operational budgets
- Strategically manage scheduling and workflows to reduce represented staff overtime
- Design and package existing AV inventory into standardized, a-la-carte production packages for Private Events and Events team to monetize
- Fulfill Manager on Duty (MOD) responsibilities for assigned events
- Serve as technical resource to facilitate compliance requests from the Legal department
- Other duties as assigned
Benefits
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Employer 401K match
- Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
- Warriors home tickets, team store discount and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
