Manager, AV Engineering & Design

Duke Careers•Durham, NC

1d•Onsite

About The Position

Duke University’s Office of Information Technology (OIT) is seeking a Manager, IT – AV Engineering and Design to lead the AV Engineering team supporting Duke’s academic, research, and administrative environments. This role combines people leadership, technical strategy, and hands-on collaboration to advance AV services across the University, with additional alignment to Health System needs. In this position, you’ll work closely with campus partners, OIT colleagues, Facilities Management and, where appropriate, Medical System stakeholders to design, implement, and support innovative audio‑visual and interactive technology solutions. You’ll also partner with the Manager of AV Integration and Support to ensure a seamless lifecycle from consultation and design through deployment and ongoing support.

Requirements

Bachelor’s degree in media technology or a related field, or an equivalent combination of education and experience
Minimum of three years of experience developing and/or implementing digital or interactive media solutions
Demonstrated experience leading technical teams or projects in a higher education or large enterprise environment
Exceptional knowledge of audio‑visual system design, integration, and automation tools
Experience with AV manufacturers and platforms such as Crestron, Q-SYS, Extron, Logitech, Vaddio, Shure, Biamp and commercial AV display control platforms amongst other industry solutions inclusive of AVoIP
Strong knowledge of collaboration technologies including Zoom, Zoom Rooms, and Logitech solutions
Proven project management skills, including leading internal teams and external vendors
Excellent written, verbal, and interpersonal communication skills
Ability to manage multiple initiatives simultaneously in a fast‑paced environment
Participation in meetings, planning sessions, and occasional after‑hours activities as required to support projects and services

Nice To Haves

Experience working in higher education or healthcare environments
Familiarity with federated identity management system integrations
Experience working with APIs, XML, or scripting in Unix‑like environments
Technical experience integrating AV and media systems with websites using HTML, CSS, and content management systems
Experience using project management tools such as Asana, XTen‑AV, or similar platforms

Responsibilities

Lead and manage the OIT AV Engineering and Design team, including hiring, performance management, professional development, and staff utilization
Set direction and strategy for AV engineering services to support an expanding and evolving service portfolio
Provide day‑to‑day operational oversight, including ticket queue management, team meetings, coaching, and service quality monitoring
Oversee and contribute to AV system architecture, design, and project implementation across academic and administrative environments
Collaborate early in the project lifecycle with campus stakeholders, OIT Media Architecture, Network Engineering, facilities, and Medical System partners
Partner closely with the Manager of AV Integration and Support to align workflows across design, implementation, and support
Define and implement AV monitoring and reporting metrics to improve uptime, support efficiency, and service quality
Research emerging AV and interactive technologies and lead evaluation and exploratory initiatives
Develop and maintain technical documentation, including system designs, as‑built drawings, and service materials
Represent Duke University in peer forums, collaborative organizations, and industry conferences
Participate in OIT and Duke Digital Media Community initiatives
Perform other duties and special projects as assigned