Manager Automation, AI & Insights

Providence • Renton, WA

2d • Remote

About The Position

The Manager – Automation, AI & Insights is a hands‑on HR operations leader responsible for enabling automation, AI‑supported services, analytics, and data governance that simplify work, improve service delivery, and support confident, data‑driven decisions at scale. This role balances strategy and execution, ensuring solutions are reliable, scalable, and grounded in how HR work actually gets done. As part of the HR Operations leadership team, this manager is deeply embedded in service delivery. They lead teams responsible for hands‑on operational enablement, shape strategy based on real operational demand, and partner across HR, vendors, and the enterprise to ensure solutions are aligned, adopted, and effective.

Requirements

• Bachelor's Degree in Business, Healthcare Administration, or related field or 4 additional years of related experience solving complex challenges.
• 4 years progressive leadership experience.
• 6 years HR related experience.

Nice To Haves

• Demonstrated track record of creating/implementing large scale programs, working with internal and external partners, setting performance criteria, guidelines and SLAs.

Responsibilities

• Lead teams that design, build, and sustain automation, AI‑enabled services, analytics, and insights that support HR operations and service delivery.
• Stay closely connected to day‑to‑day HR workflows to ensure solutions reduce complexity, increase capacity, and improve experience for caregivers and leaders.
• Drive thoughtful application of practical technologies—such as Power Automate, Power BI, Copilot, and agent‑based solutions—to improve scale, consistency, and efficiency.
• Identify opportunities to streamline, standardize, and modernize HR processes through automation, centralization, and vendor solutions.
• Enable data governance, reporting, and analytics that support operational decision‑making and performance management.
• Use insights to inform prioritization, measure outcomes, and continuously improve service delivery and vendor performance.
• Lead and develop high‑performing teams responsible for operational execution.
• Partner with HR leaders, COEs, Field HR, IT, and vendors to ensure solutions align to business needs and are effectively implemented and adopted.
• Collaborate across Operations and Service Delivery to improve end‑to‑end experiences and outcomes.
• Drive ongoing improvement by identifying opportunities to simplify work, reduce manual effort, and improve service quality.
• Support initiatives that focus on key “moments that matter” across the caregiver lifecycle.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager