AI & Automation Manager

City National Bank • Charlotte, NC

5d • Onsite

About The Position

The AI & Automation Manager will serve as the strategic right hand to the AI & Automation Leader for City National Bank, driving enterprise-wide adoption of artificial intelligence and intelligent automation solutions. This role combines hands-on technical expertise with executive-level strategic thinking, threading the needle between cutting-edge AI possibilities and practical implementation in a regulated financial services environment. The ideal candidate is personally experimenting with the latest AI technologies, deeply engaged with industry-leading research, and excited to demonstrate how AI-native approaches can drive efficiency and transformation across a conservative institution.

Requirements

• Bachelor's Degree or equivalent
• Minimum 7 years of experience leading technology-enabled business transformation and AI/automation initiatives
• Minimum 4 years of direct leadership experience managing cross-functional teams and major programs

Nice To Haves

• Proven track record leading or participating in large-scale AI, machine learning, or analytics implementations in enterprise environments
• Demonstrated ability to present AI strategy and outcomes to executive leadership and boards
• Regulatory compliance experience in financial services (SR 11-7, Fair AI frameworks, etc.)
• Advanced technical fluency in AI/ML concepts with genuine passion for understanding and experimenting with emerging technologies
• Strong C-Suite and Board communication and presentation skills; ability to tell compelling stories about AI impact and possibilities
• Strategic thinking combined with hands-on execution capability; comfort with detail and big-picture thinking
• Deep knowledge of industry-leading AI research, agentic architectures, and emerging AI frameworks (including Anthropic Co-worker solutions)
• Experience with data products and product management frameworks
• Comfortable operating in startup mentality within enterprise environment; energized by rapid innovation and change
• Ability to translate technical AI capabilities into business value for financial services problems
• Exceptional leadership, delegation, and change management skills
• Willingness to challenge conventional thinking and drive organizational transformation
• Snowflake experience preferred
• MBA or equivalent professional experience preferred
• 5+ years in Financial Services preferred

Responsibilities

• Direct leadership and execution of high-impact AI and automation initiatives across the organization, with accountability for delivering measurable business outcomes
• Stay at the forefront of AI advancements through personal experimentation with latest technologies, research, and frameworks—including agentic architectures, Anthropic Co-worker solutions, and emerging industry-leading approaches
• Develop and execute strategic plans for GenAI, machine learning, and intelligent automation adoption across the enterprise
• Support development and maturation of enterprise AI ideation intake, inventory, prioritization, and governance capabilities; engage with governance stakeholders and use case owners
• Coordinate and drive AI-powered solutions that enhance customer engagement, improve colleague productivity, support operational efficiency, and increase revenue
• Collaborate with IT and business functions to ensure seamless integration of AI solutions with existing systems and processes
• Oversee budgets, resource allocation plans, and vendor partnerships for AI and automation initiatives
• Engage key business and executive stakeholders; communicate AI strategy, impact, and possibilities to ELT, Board, and C-Suite with compelling storytelling and clarity
• Conduct regulatory due diligence and ensure solutions comply with SR 11-7, EU Fair AI Act, and other relevant frameworks
• Challenge status quo and drive organizational change management for AI adoption; ask tough questions and push thinking forward
• Mentor and guide team members on AI strategy, best practices, and emerging opportunities
• Balance strategic vision with attention to operational detail, recognizing that quality execution at every level drives enterprise impact

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager