Manager, Audience Operations & Events

NBCUniversal•New York, NY

2d•Onsite

About The Position

NBCUniversal has an opening for a Manager of Audience Operations and Events as part of Rockefeller Center Guest Experiences team within the Operations and Technology division of NBCU. This is an opportunity to join a small and dynamic team that delivers one-of-a-kind product and experiences to guests at NBC’s home in 30 Rockefeller Plaza. The position reports to the Director of Tours and Audience Operations and requires a full-time on-site schedule with some overtime hours as needed. The Manager, Audience Operations and Events will ensure optimal experiences for our general public and clients, coming to 30 Rock.

Requirements

High school diploma/GED required.
Must be proficient in Excel and Microsoft Office
Must be extremely organized and driven by efficiency
Must have exceptional time management skills
Must be willing to work varying hours as needed including nights, weekends, overnights, and holidays
Must have unrestricted work authorization to work in the United States
Must be 18 years or older
Minimum 3 years working experience in audience operations, production or a guest service role
Proven ability to be flexible and consistent in a fast-paced and ever-changing environment
Demonstrated ability to effectively manage and train a team
Ability to actively problem-solve and critically think
Excellent interpersonal and communication skills
Demonstrated attention to detail and able to perform tasks with minimal supervision and direction

Nice To Haves

Bachelor's degree
Experience with ticketing platform

Responsibilities

Oversee audience operations for 30 Rockefeller Plaza
Manage Saturday Night Live ticketing for lottery winners, VIPs, NBC clients and standby guests
Work closely with audience coordinators for Late Night with Seth Meyers and The Tonight Show Starring Jimmy Fallon. Provide direction to ensure seamless and consistent audience processes across all shows, including standby guests
Responsible for training 30 Rock Pages on the audience process and evacuation drills for 30 Rock
Manage audiences for special tapings and internal events
Work across all shows on specific ADA accommodation
Collaborate with all Guest Experience functions as needed
Act as Leader on Duty for NBC Studio Tour when required
Oversee Guest Experience Pages responsible for working with audiences and tours
Oversee private film screenings for talent and executives
Book and oversee all events in the Peacock Lounge
Strategically plan out audience timelines
Present on and execute on operational enhancements as they pertain to the Guest Experience team