Manager, Associate Relations Investigator (Remote)

Capital One•Richmond, VA

3d•$138,100 - $157,700•Remote

About The Position

Our HR Associate Relations team is looking for an individual contributor who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly. The Manager, Associate Relations – Investigations Team position investigates all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues.

Requirements

Can assess when and how to make tradeoffs between speed and quality; motivated self-starter
Loves to break down complex problems and artfully push towards a solution
Exceptionally strong written and verbal communication skills
Ability to present complex topics in a clear, concise, and compelling manner
Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.
Demonstrate an aptitude for learning in a fast-paced, ever-changing environment
Strong sense of when to operate independently and when to seek support on an issue
Successful candidates must be comfortable and prepared for an 'always-on' video environment
High School Diploma, GED or equivalent certification
At least 3 years of Human Resources, Legal or Risk Management experience
At least 3 years of investigation experience

Nice To Haves

At least 5 years of experience working in a team corporate environment
At least 5 years of Human Resources or Legal experience, focused on employment investigations
Human Resources certification
Experience conducting all types of employment investigations
Knowledge of employment law and practices

Responsibilities

Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
Act as role model and champion for Capital One Values
Participate in internal projects that improve investigative processes