Employee Relations Investigator - 2025724

World Relief•Towson, MD

8d•$31 - $33•Onsite

About The Position

The Employee Relations Investigator serves as the organization’s specialist for employee relations concerns, workplace investigations, and related risk mitigation. This role provides expert, impartial oversight of complaint assessment, investigative processes, findings, and recommendations while ensuring alignment with internal policy, legal requirements, and organizational values. The position also strengthens enterprise capability through training, process improvement, and partnership with key stakeholders to promote accountability, consistency, and employee trust. World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Exceptional ability to maintain confidentiality and handle highly sensitive information with sound judgment.
Thorough knowledge of employment-related laws, regulations, and internal policies relevant to employee relations and investigations.
Ability to adapt to organizational needs and operate effectively in a dynamic, mission-driven environment.
Proficiency in Microsoft Office Suite or related business software.

Nice To Haves

Exceptional written, verbal, and interpersonal communication skills, including the ability to navigate sensitive matters with professionalism and discretion.
Strong investigative, fact-finding, analytical, and problem-solving capabilities.
Sound judgment and the ability to assess risk, manage complexity, and make well-reasoned recommendations.
Demonstrated ability to maintain confidentiality and build credibility across diverse stakeholders.
Strong organization and project management skills, with the ability to manage multiple matters and deadlines effectively.
Cultural awareness, emotional maturity, and the ability to communicate with diplomacy across varied contexts.

Responsibilities

Conduct or direct impartial investigations involving non-SEAH alleged violations of policy, code of conduct, employee misconduct, or other workplace concerns.
Develop investigation strategies, conduct interviews, gather and assess evidence, and document findings to support objective and well-founded decision-making.
Prepare clear investigative reports, communicate findings and risk implications, and recommend corrective or preventive actions when trends or systemic issues are identified.
Partner with various cross-functional teams/individuals such as: Human Resources Partners, Accountability and Safeguarding, Finance, General Counsel, and other leaders to ensure coordinated, confidential, and consistent management of sensitive matters.
Advise leaders on employee relations best practices, investigation protocols, and appropriate responses to reported concerns.
Review and recommend changes (when appropriate) to strengthen policies, procedures, controls, and investigative protocols to improve compliance, consistency, and organizational effectiveness.
Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation.
Develop and deliver training for employees, volunteers, and other stakeholders on ethics, internal reporting, code of conduct expectations, and investigation-related processes.
Coordinate with external agencies or law enforcement when necessary and appropriate.
Perform other related duties as assigned