Manager, Associate Relations / Engagement

SRS Distribution • McKinney, TX

4d • Hybrid

About The Position

As the Associate Relations / Engagement Manager at SRS, you will play a pivotal role in shaping the investigation of associate complaints. Additionally, this role offers a unique opportunity to blend strategic thinking, innovation, and leadership development to drive our company's success.

Requirements

• Bachelor’s degree in relevant field.
• 10+ years of experience in Associate Relations and employment law compliance
• Exceptional leadership and communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of industry trends and best practices in employment law.
• Ability to work collaboratively and cross-functionally in a fast-paced, dynamic environment
• Bilingual Communication (English & Spanish): We’re looking for someone who can comfortably communicate in both English and Spanish. This includes being able to hold clear conversations with teammates and customers, understand everyday business needs, and support a positive, service‑driven work environment. Perfect fluency isn’t required — what matters most is the ability to engage confidently and help bridge communication when needed.

Nice To Haves

• Master’s Degree
• Industry relevant certifications i.e. paralegal certification
• Prior experience in the distribution industry or related industry

Responsibilities

• Conduct investigations to resolve complex associate relations issues by utilizing the company’s witness interview, case summary, and recommendation delivery templates and standard operating procedure for the case management system to track and document all complaints.
• Lead the design, development, and enhancement of our Associate Relations Team training and service delivery model across the organization. Ensure it aligns with our company’s strategic goals and industry best practices.
• Assist in the build, deployment, and review of the annual Culture Survey including updates to senior leadership on outcomes and development of action plans.
• Partner with the Associate Engagement Admin to develop the associate recognition programs and awards.
• Perform other related duties as business needs adjust.

Benefits

• Weekly Pay
• Day One 401(k) Plan participation with Generous Company Match
• Annual Bonus
• Long Term Incentives
• Generous Flexible PTO plan, Holidays, Birthday, and Floating Holidays
• Expense Reimbursement
• Medical, Dental and Vision Benefits
• Employee Referral Bonus Program
• Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees