Manager, Application Support
About The Position
Manager, Application Support sought by WM Corporate Services, Inc. in Houston, TX. 40 hrs./wk. Duties include: Oversee team responsible for day-to-day support, planning for releases & upgrades & managing projects for assigned HR systems / modules. Provide input on design options supporting processes / transactions. Align resources & scope to milestones. Responsible for intake & coord. of design, build, test, & deploy phases of app. Act as change control leader - responsible for planning releases, upgrades, patches, & config. across Oracle modules / HR apps. Provide support regarding config. & system functionality to automate processes. Oversee analysis to ensure optimal config. Mentor team members. Mng engagement w/ external vendors. Responsible for configuration of app. according to design req. & specs. Remote work benefit avail. Position is fully remote. Can work from anywhere in U.S. Travel up to 5% for short-term, domestic travel for corp. office team & project mtgs. in Houston, TX.
Requirements
- Bach. degree, or foreign equiv., in Comp. Science, MIS, Business Admin., or related field.
- 5 yrs exp. in job offered.
- 5 yrs exp. in HR Tech. support, leading service delivery & mng’g vendor relationships.
- 5 yrs exp. supporting UKG (previously Kronos).
- 5 yrs exp. working with tech. database (SQL/MS Access).
- 5 yrs exp. working with Dell boomi Interfaces.
- 5 yrs exp. working with (Crystal / SSRS / RRDL).
- 5 yrs exp. in project mgmt & organization.
- 5 yrs exp. in communication & stakeholder mgmt.
- 5 yrs exp. in continuous process improvement & simplification.
- Must have, or be willing to obtain, a REAL ID or TSA‑approved alternative for potential air travel or access to federal property.
Responsibilities
- Oversee team responsible for day-to-day support, planning for releases & upgrades & managing projects for assigned HR systems / modules.
- Provide input on design options supporting processes / transactions.
- Align resources & scope to milestones.
- Responsible for intake & coord. of design, build, test, & deploy phases of app.
- Act as change control leader - responsible for planning releases, upgrades, patches, & config. across Oracle modules / HR apps.
- Provide support regarding config. & system functionality to automate processes.
- Oversee analysis to ensure optimal config.
- Mentor team members.
- Mng engagement w/ external vendors.
- Responsible for configuration of app. according to design req. & specs.
Benefits
- Remote work benefit avail.
- We are People First.
- We are Committed to Your Growth.
- We Are Investing in You.
- We are a Family.
- We are Stable.
- We are Always Working for a Sustainable Tomorrow.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
