Manager, Application Production Support Automation

Toyota North America•Plano, TX

About The Position

This role requires a strong blend of deep technical expertise, operational rigor, and people leadership. The Operations Manager acts as the technical authority for operational automation and reliability while leading teams that partner closely with Engineering, SRE, Infrastructure, and Service Management. You will be responsible for ensuring production stability and reliability while driving the operational automation strategy to enhance efficiency. They will lead efforts in observability and monitoring to proactively identify and resolve issues. Excellence in managing incidents, problems, and changes is essential to maintain seamless operations. Additionally, the role requires strong team leadership skills focused on building capability and fostering continuous development within the team.

Requirements

Experience with Automation & Scripting: Python, Bash, PowerShell
Proficiency with Automation Tooling: UI Path (RPA)
Experience with Automation Tools: Ansible, Puppet, Chef, Jenkins, CI/CD
Proficiency with Monitoring: Dynatrace, Grafana, Open Telemetry
Experience with Operations: Incident, Problem, Change Management, ITIL, SRE concepts

Nice To Haves

Successfully reduced manual operational work by implementing automation tools and streamlined processes, resulting in increased team efficiency and reduced human error.
Achieved significant improvements in Mean Time to Recovery (MTTR) and overall incident reduction through proactive incident management and root cause analysis.
Increased the rate of auto-remediation by designing and deploying intelligent automated workflows that resolve common issues without manual intervention.
Enhanced monitoring signal quality by refining alert thresholds and integrating advanced observability tools, leading to more accurate and actionable insights for faster issue detection.

Responsibilities

Design and implement automated health checks, self-healing workflows, runbook automation, and zero-touch operations.
Define SLAs, SLOs, SLIs, lead incident response, drive RCA automation outcomes, and partner with engineering teams to embed operational readiness.

Benefits

A work environment built on teamwork, flexibility, and respect.
Professional growth and development programs to help advance your career, including tuition reimbursement.
Team Member Vehicle Purchase Discount.
Toyota Team Member Lease Vehicle Program (if applicable).
Comprehensive health care and wellness plans for your entire family.
Toyota 401(k) Savings Plan with a company match, plus an annual retirement contribution from Toyota regardless of your own contributions.
Paid holidays and paid time off.
Referral services for prenatal services, adoption, childcare, schools, and more.
Tax advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
Relocation assistance (if applicable).