Manager, Application Delivery & QA

Signode•Tampa, FL

12d•Onsite

About The Position

We are seeking a highly experienced and versatile Manager, Application Delivery & QA to lead IT application delivery and quality assurance across our enterprise and local application portfolio. This role is accountable for application delivery, quality governance, testing strategy, test automation, and execution across enterprise application initiatives. The position combines App Delivery management with hands-on QA leadership to ensure projects are delivered with strong testing discipline, business readiness, SOX compliance, and measurable quality outcomes. This role supports a diverse application portfolio that includes major enterprise platforms such as Microsoft Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement (CE), AX 2012, third-party applications, custom-developed solutions, and system integrations. The successful candidate will serve as a key liaison between business stakeholders and different IT teams to drive high-quality project delivery. This position is well suited for an experienced IT leader who can effectively balance multiple priorities while operating across quality assurance, application delivery, project governance, stakeholder management, and organizational change management.

Requirements

A bachelor’s degree in computer science, data science, Information Technology, or an engineering field, or at least nine (9) years of professional experience in a similar technology role
7 - 9 years of experience working as an IT Delivery Manager or QA Manager
Minimum 7+ years of experience in ERP QA execution and delivery and IT apps project delivery
6+ years of experience conducting UAT for large-scale global ERP projects, minimum 2
5+ years of experience leading technical projects as a scrum master or technical PM
Experience leading small technical or QA teams
Strong functional/technical experience with: Microsoft Dynamics 365 Finance & Operations, CE
Microsoft Dynamics AX 2012
Experience supporting enterprise ERP environments and Other Apps, including CRM, within manufacturing, distribution, or supply chain-focused organizations
6+ years of experience managing Azure DevOps and testing documentation and plans
5+ years of experience with Testing automation software, with 3+ years working with TestMart to develop test suite automation
5+ years of config and admin experience of ITSM tools like Freshworks or ServiceNow
3+ years of experience working with Azure
Industry experience working in a technical environment, preferably in manufacturing
An ability to manage multiple complex projects concurrently and autonomously
A high aptitude for QA leadership for global ERP rollouts
Ability to influence decision-making processes and foster an environment of healthy team debate
Strong risk awareness and the ability to identify imminent risks
Strong communication and presentation skills
Experience leading global teams in a matrix environment

Nice To Haves

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role: Leadership Communication Strategic Skills Excellence Results-Oriented Leading Edge

Responsibilities

Lead IT application projects from initiation through deployment
Manage project scope, timelines, budgets, risks, dependencies, and resource planning
Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Backlog Grooming, Sprint Reviews, Retrospectives
Partner with business stakeholders to define priorities and roadmap objectives
Translate business requirements into actionable user stories and technical work items
Coordinate development, QA, infrastructure, and business teams to ensure successful delivery
Track project progress and communicate status, risks, and mitigation plans to leadership
Manage relationships with implementation partners and third-party vendors
Establish and maintain Enterprise Apps testing standards, methodologies, and governance processes adhering to SOX compliance for the Global projects with a major focus on Global ERP rollout
Use an AI-first approach and look for ways to utilize AI to streamline delivery of QA, App Delivery, and Projects
Work with matrix internal IT teams and end users, Lead SIT, UAT, regression, integration, and release testing activities
Develop and oversee comprehensive test strategies and test plans
Create and review test scenarios, test scripts, and business process validation documents
Manage defect lifecycle processes and defect triage activities
Ensure appropriate testing coverage for Finance, Manufacturing, Supply Chain, Procurement, Inventory, and Order Management processes
Drive continuous improvement of testing practices and quality metrics
Conduct go-live assessment and testing sign-offs working hand in hand with business teams as well as the compliance team
Support apps other than ERP for testing and sign-off process
Manage test planning and execution using Azure DevOps
Create and maintain: Test Plans, Test Suites, User Stories, Defect Tracking, Requirements Traceability
Drive adoption of ERP test automation solutions, preferably Test Mart
Develop automated regression testing strategies and improve test efficiency
Build KPI dashboards to monitor testing quality, defect trends, and release readiness
Document and communicate Test cases, SOPs, and changes to business stakeholders
Provide leadership, mentoring, and coaching to QA and support team members
Allocate workload and ensure resource optimization across projects and support functions
Establish performance objectives and development plans for team members
Promote quality, accountability, and continuous improvement within the team