Manager, Application Administration (University of Saint Francis (Fort Wayne, Indiana))

Ellucian•Fort Wayne, IN

3h•Onsite

About The Position

The Manager, Application Administration provides leadership and oversight for a team responsible for delivering functional and technical services across the University’s portfolio of business applications. This includes the ERP system (Colleague - Student, Finance, Financial Aid, Human Resources, and Admissions), the LMS (Canvas), and other integrated enterprise applications supporting the campus community. This role directs both on-site and remote team members including analysts, system administrators, database administrators, and functional specialists to advance the effective use of institutional applications and data assets. The Manager is accountable for the administration, optimization, and strategic implementation of both SaaS and on-premises solutions, with a strong emphasis on the Colleague SaaS ERP environment. Key responsibilities include overseeing system performance, upgrades, integrations, data integrity, and user access, while ensuring a seamless and efficient user experience across departments. The Manager works closely with campus stakeholders to align application services with the University’s mission, departmental priorities, and institutional goals.

Requirements

3 or more years of experience in leadership role for higher education enterprise applications
Record of accomplishment, innovation, and successful system implementations (particularly cloud systems)
Team leadership experience and able to gain and keep client trust.
Project planning and able to manage change across the enterprise systems
High degree of creativity with a “can-do” attitude; display high degree of professionalism.
Strong team building and excellent interpersonal skills.
Excellent written and verbal communication skills

Nice To Haves

Experience with Ellucian Colleague or Banner and related applications and systems
Experience with Ellucian Colleague Operational Data Store (ODS)
Experience with Argos reporting solution
Experience with Ellucian Recruit or similar CRM
Experience with automation and workflow systems
Working Knowledge of Ellucian Insights, and Data connect tools
Technical writing and training experience

Responsibilities

Ensure the effective and efficient use of all Colleague SaaS functionalities across departments, driving adoption, optimization, and alignment with institutional goals.
Leverage experience with Colleague ODS and/or Insights to support data-driven decision-making, reporting, and operational effectiveness.
Lead application-related projects including system enhancements, integrations, data migrations, and new module implementations.
Document and recommend changes for current business processes and procedures, including the functional program intent, and features; data input, processing, and output requirements; internal, external constraints, and controls.
Communicate program design and specifications to technical teams and end users and to integrate suggested changes and recommendations into these specifications.
Oversee planned changes to production environment, documenting risk, developing, and executing test plans and confirming changes are successfully implemented and supported.
Manage resource persons providing technical and functional assistance and priorities by responding to requests for service or unplanned service disruptions and communicating with administrative departments and support teams.
Implement standardized IT procedures and ensure that technical documentation and training programs are current to ensure continuity of program operations.
Promote communication between customers and team members by holding regular meetings and preparing all required status reports.

Benefits

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
Education Assistance Program
Professional development opportunities
LinkedIn Learning