Manager, Application Administration

X-energy•Oak Ridge, TN

2d•$146,250 - $186,750•Onsite

About The Position

The Manager, Application Administration leads the team responsible for application administration across the business and plant application portfolio. The position owns account management, configuration, and lifecycle support for those applications, and manages the application administrators who deliver it. The role works in coordination with the platform owners, IT Support, and Cyber Security, and does not own server, infrastructure, or end user desktop support.

Requirements

Bachelor's degree in Information Technology, Information Systems, or related field, or equivalent experience
Typically 10 years of relevant experience, with 5 or more years of experience in application or system administration and 2 or more years of experience leading or supervising a technical team
Experience administering enterprise business applications, including account management, configuration, and lifecycle support
Experience with user access administration, role management, and segregation of duties
Experience working under formal change control and computer system validation
Ability to obtain and maintain unescorted site access

Nice To Haves

Experience administering applications in a manufacturing or regulated industrial environment preferred
Experience with identity and access management across an enterprise application portfolio preferred

Responsibilities

Lead, develop, and manage the team of application administrators
Set priorities, assign work, and balance workload across the application portfolio
Establish standards, procedures, and performance expectations for application administration
Support hiring, onboarding, training, and career development of the team
Own account management, provisioning, and access administration across the business and plant application portfolio
Direct application configuration and functional maintenance across the portfolio
Serve as the direct administrator for an assigned subset of applications, including their configuration, access, and vendor escalation
Provide lifecycle support for applications, including application updates and version upgrades coordinated with Cloud Infrastructure Systems
Manage application licensing and vendor administration
Maintain the application inventory and administration documentation
Administer user roles, access rights, and segregation of duties within applications
Coordinate with Cyber Security and identity management on provisioning and access controls
Execute application changes under formal change control
Support internal audits, Nuclear Regulatory Commission (NRC) inspection readiness, and periodic access reviews
Maintain audit trail and records configuration to regulatory expectation
Ensure reliable administration and support for business and plant applications
Coordinate with IT Support on escalation of application issues from end users
Coordinate with platform and functional owners, including the Enterprise Resource Planning (ERP) and manufacturing execution system (MES) teams, on application administration boundaries
Manage vendor support relationships for administered applications
Maintain professional demeanor and behavior at all times in all forms of communication.
Perform other duties as assigned by the manager.