Manager, Apple Pay Partner Operations

Apple • Austin, TX

7h

About The Position

This role sits where partner management, business operations, and execution meet. You'll own operational relationships with payment networks, card issuers, and payment processors across the Americas, making sure partners operate smoothly at scale and meet high performance standards. You'll work closely with Business Development, Product, Engineering, Legal, and international business operations teams to grow Apple Pay adoption and launch Apple Wallet features that customers can't live without. You'll also bring the operations expertise to strategic initiatives.

Requirements

• 8+ years of experience in digital wallets, payments or business operations (for example, with networks, issuers, processors, payment service providers or fintechs)
• 3+ years of people leadership experience, with a record of developing and scaling high-performing operations teams
• Deep knowledge of the payments ecosystem, regulations, and industry standards, including tokenization, card provisioning, and contactless acceptance
• Sound judgment and the ability to make decisions under pressure in fast-moving, sensitive situations
• Strategic thinking combined with tactical execution, strong attention to detail, and comfort with ambiguity
• Some domestic and international travel required
• Bachelor's degree or equivalent work experience

Nice To Haves

• Experience with Apple Pay, Tap to Pay on iPhone, or comparable wallet and SoftPOS products, and with Latin American payments markets
• Proven ability to build trusted relationships and influence without direct authority across organizations
• Ability to manage multiple workstreams at once and change direction quickly as business needs shift
• Strong analytical skills, with the ability to turn data into actionable insights
• Ability to clearly explain technical issues to technical and business audiences, including senior leaders and large groups
• Hands-on experience with AI and automation, such as LLM-powered agentic workflows or conversational AI, applied to partner onboarding and business operations initiatives
• Professional proficiency in Spanish and/or Portuguese

Responsibilities

• Lead a team that gets new markets, features, and partners ready to launch Apple Pay and Tap to Pay on iPhone across the Americas, including Latin America.
• Run operations after launch.
• Own operational relationships with payment networks, card issuers, and payment processors across the Americas.
• Ensure partners operate smoothly at scale and meet high performance standards.
• Work closely with Business Development, Product, Engineering, Legal, and international business operations teams to grow Apple Pay adoption and launch Apple Wallet features.
• Bring operations expertise to strategic initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree