Manager, Appeals

Pepperdine University•Malibu, CA

7d•Hybrid

About The Position

The Manager, Appeals plays a key role in increasing donor participation and engagement, especially among alumni, parents, and other constituents, to ensure the university meets its annual giving targets. This role includes both strategic and tactical responsibilities, with a focus on donor cultivation, stewardship, tracking, and campaign management.

Requirements

Bachelor’s Degree and 2 years of full-time professional experience.
Strong written and verbal communication skills to compose, proofread and edit correspondence and reports for correct grammar.
Able to work cross-functionally, while building and maintaining relationships.
Proficiency in time management, project organization, and attention to detail.
Ability to handle sensitive and confidential information with discretion.
Ability to take initiative, work independently and adept at setting priorities and managing workflow to fulfill objectives and meet goals according to deadlines.
Proficiency with Microsoft suite and Google suite of applications, specifically database (Excel and Sheets) programs.

Nice To Haves

Bachelor’s Degree in communications or similar with at least 2 years of experience within marketing, nonprofit, higher education, event planning, or similar.
Proficiency with Google Office Suite.
Experience with donor databases, preferably Raiser's Edge or equivalent database and the use of databases to generate reports.
Prior experience in digital solicitations and crowdfunding outcomes in a fundraising and/or similar constituent-driven environment.
Goal-oriented, self-motivated, and adaptable to evolving environments.
Proficiency in Notion, Raiser's Edge CRM, GiveCampus.

Responsibilities

Aid in the overall development, execution, tracking, and evaluation of annual giving campaigns and appeals, including 2 annual giving days, direct mail, email appeals, and digital fundraising initiatives.
Develop digital content, including website updates, and email appeals ensuring efforts meet goals of department and stakeholders. Create and oversee corresponding direct mail campaigns when applicable.
Collaborate on strategy for events designed to engage donors, including in-person activations, digital presence, and stewardship.
Manage student employees and student outreach, working to increase student engagement.
Set and track progress toward annual giving goals, ensuring campaigns are on target to meet participation targets, working with frontline fundraisers and digital gift officers to ensure constituents are cultivated properly.
Perform other duties as assigned.
Uphold University mission through work performed.