Manager, Appeals and Grievance

GLOBALHEALTH HOLDINGS LLC•Oklahoma City, OK

1d•Remote

About The Position

The successful candidate provides daily Clinical leadership and compliance of Appeals and Grievance. Identifying and executing opportunities to promote timeliness and resolution based on regulatory requirements. GlobalHealth is a fast-growing Medicare Advantage HMO health insurer. We aspire to be the employer of choice in our industry, attracting and retaining a highly talented workforce. Our passion is Genuine Care and Optimal Health for the members we serve. We are unique by providing high touch, high value and a partnership to our members. We go above and beyond to provide personalized, engaging, and responsive services to our members. We work hard to offer affordable health insurance coverage with the benefits people truly want and need. It is our hope to be more than just a health insurance company we want to be long-term partners with our members. We are looking for future employees who exude our core values of taking accountability through ownership, being driven, innovative and who have a passion for continuous learning.

Requirements

Licensed Practical Nurse (LPN)
Associate degree or bachelor’s
3 years A&G Clinical operations experience required
2 years appeals and grievances required
1 year experience with one or more of the following: MS Office (+Power BI a plus), call center management and reporting applications (Mitel) or CRM applications (Epic) required
Must maintain confidentiality of business information, including Protected Health Information (PHI), as required by HIPAA and company policy.
Exceptional prioritization and task management skills
Must be detail oriented and able to multitask, focusing on multiple cases at a time
Strong documentation skills are essential
Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques
Ability to thrive in a results-oriented environment
Naturally pushes to drive tasks to completion
Must have access to a reliable and secured internet connection source.
Work environment must maintain confidentiality of business information, including Protected Health Information (PHI), as required by HIPAA and company policy.
This position will also be required to use reasonable and necessary safeguards to protect GlobalHealth records from unauthorized access, disclosure or damage and will adhere to all GlobalHealth privacy and security policies.

Nice To Haves

Familiarity with process analytics and continuous improvement methodologies (lean, six-sigma, EOS, TOC) preferred
Proven history of successful process design and implementation preferred
Medicare and/or NCQA experience preferred

Responsibilities

Schedule and balance available resources to match anticipated demand
Monitor and oversight of appeals and grievances process
Handle escalations for member issues
Provide coaching and training of A&G team
Provide daily reporting for critical measures
Identify and execute on opportunities for improvement with workflow and structure
Manage daily workload for subordinates to ensure contractual and regulatory compliance
Perform hiring, coaching and disciplinary actions as required
Serve as primary Clinical representative and advocate for A&G issues and concerns in department leadership meetings
Must maintain confidentiality of business information, including Protected Health Information (PHI), as required by HIPAA and company policy.
Performs 1st round Quality of Care reviews
Performs other duties as assigned
Supervises work of others, including planning, assigning, scheduling, and reviewing work, ensuring quality standards.
Is responsible for hiring, terminating, training, and developing, reviewing performance and administering corrective action for staff.
Plans organizational structure and job content.