Manager, Ancillary Services

Bow Valley College•Calgary, AB

9d•Onsite

About The Position

Bow Valley College is seeking a collaborative and results-driven leader to join their team as Manager, Ancillary Services. This role provides integrated leadership across commercial services and procurement functions, ensuring that service delivery, vendor management, contracts, and purchasing practices are aligned to support an efficient, customer-focused, and financially sustainable environment. As a key member of the Campus Services team, this individual will oversee the day-to-day operations of ancillary services while leading a dedicated team. They will play a critical role in shaping a high-performing, service-oriented culture that enhances the overall experience for students, staff, and visitors. This is an exciting opportunity for a leader who thrives in a dynamic environment, enjoys building strong relationships, and brings both operational expertise and strategic thinking to their work.

Requirements

Diploma in a related field (Business Administration, Commerce, Hospitality, Supply Management, or similar)
5 years of experience in supply management
3 years of experience leading teams
3 years of experience managing commercial contracts
Experience in business planning and financial management
Strong proficiency in Microsoft Office Suite
Experience with ERP systems
Contract administration and management
An equivalent combination of education and experience may be considered.

Nice To Haves

Bachelor’s degree preferred
Knowledge of public-sector procurement practices, contracting, trade agreements, and competitive bidding processes
Experience in areas such as food services, retail operations, or customer service environments
Experience in a post-secondary or public-sector setting
Strong negotiation and vendor management experience

Responsibilities

Lead the Ancillary Services team by fostering a culture of accountability, collaboration, and service excellence.
Oversee recruitment, performance management, scheduling, and professional development for the team.
Set and monitor goals aligned with institutional priorities, ensuring high-quality service delivery.
Address employee relations matters, including interpreting collective agreements, coaching staff, and escalating complex issues.
Oversee the planning and delivery of key service areas such as food services, bookstore operations, and other commercial activities.
Manage vendor relationships and contract performance to ensure services meet standards for quality, value, and customer experience.
Lead contract negotiations, renewals, and transitions while minimizing operational disruption.
Act as a senior escalation point for complex service issues and collaborate with stakeholders to ensure services remain responsive to the needs of the College community.
Provide strategic oversight of procurement operations, ensuring purchasing activities are efficient, compliant, and aligned with public-sector standards, trade agreements and institutional policies.
Guide competitive bidding processes, vendor sourcing, and contract negotiations to achieve fairness and transparency.
Manage supplier relationships, address complex or high-risk procurement issues, and drive continuous improvement in procurement practices.
Support the optimization of procurement systems and tools to enhance efficiency and reporting.
Manage operating budgets, monitor financial performance across areas of responsibility and provide insights to support decision-making.
Prepare financial and statistical reports, identify cost efficiencies, and develop business cases to support effective resource allocation.
Ensure operational performance aligns with financial targets and service expectations.
Develop and implement policies, procedures, and process improvements related to ancillary services and procurement.
Ensure transparency and compliance with institutional and regulatory requirements.
Identify efficiencies, streamline workflows, and support departments in adhering to established standards.
Build and maintain strong relationships with internal stakeholders, including faculty, staff, and students, to ensure services align with their needs.
Foster effective partnerships with external vendors and service providers, addressing issues proactively and supporting a collaborative approach to service delivery.
Represent Campus Services on committees, contributing to broader institutional initiatives and enhanced service delivery.