Ancillary Services Associate

Privia Health

22h•Hybrid

About The Position

The Ancillary Services Associate is a key contributor on our Ancillary Services team to successfully onboard physician practices to Privia’s physician office lab (POL) and other ancillary offerings. This individual will also be responsible for supporting a cluster of care center’s ancillary services needs to drive overall results.

Requirements

2+ years of previous healthcare experience required
Strong critical thinking skills
Must be familiar and proficient in the use of software (e.g. EMR systems, Laboratory Information System (LIS) CRM, Microsoft Office or equivalent, etc.).
Comfort in functioning independently and autonomously.
Project management experience with the skill to prioritize multiple projects and urgent deliverables while providing exceptional client service.
Appropriately communicate with leadership.
Must comply with HIPAA rules and regulations.
Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
Expresses ideas clearly and effectively, motivates the listener to action
Responds calmly and maturely in high pressure situations
Uses a customer-focused approach in dealing with conflict and resolution of problems

Nice To Haves

working with physicians and medical groups or phlebotomy is preferred
Athena EMR experience preferred
Experience using Google Suite tools preferred

Responsibilities

Work closely with the Ancillary Services team to identify opportunities to drive ordering and collection workflow improvements at our care centers
Collaborate with vendor partner(s) and various internal PMG departments to optimize care center workflows
Utilize performance reports to identify and optimize workflows to drive revenue growth
Monitor performance against key objectives, strategic plans
Engage Operations team in Care Center conversions.
Proactively monitor and support Care Centers to ensure timely service and issue resolution.
Work collaboratively with Customer Service to triage and manage issues from Care Centers.
Train physicians, providers, and office staff on processes and technologies.
Perform basic analytics functions as necessary.
Assist team members with ad-hoc projects, analytics, and support.
Demonstrate strategic thinking skills and assess situations carefully; delivering clear recommendations
Provide best-in-class customer service to physician practices to ensure issues are resolved and clients are satisfied.
Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.
Other duties as assigned.