Manager Ambulatory Services - Pediatric Cancer and Blood Disorders & Transplant Cellular Therapy

Advocate Health and Hospitals Corporation•Charlotte, NC

10d•Hybrid

About The Position

Atrium Health Levine Children’s brings together leading experts in pediatric hematology and oncology and provides advanced treatments to help every child survive and thrive. U.S. News & World Report ranks us among the nation’s top hospitals for pediatric cancer care, and we are the only children’s hospital in our region to earn that distinction. The Pediatric Cancer and Blood Disorders & Transplant Cellular Therapy Clinic is seeking an Ambulatory Services Manager in Charlotte, NC. In this role, the manager will partner with the physician co-leader, leadership team, and support departments to build an effective practice environment and operations that advance goals across financial performance, revenue cycle management, patient satisfaction, telephony, employee engagement, provider satisfaction, quality of care, care coordination, patient and teammate safety, EMR Meaningful Use, e-Health, and other key initiatives. Candidates should have prior medical practice leadership experience.

Requirements

High School Diploma or GED required
At least 1 year of experience in a medical practice (or completion of a practice manager training program), including managing the financials (billing, collection, etc.) in a medical facility environment, is desired.
Excellent written and spoken communications skills in English are required.

Nice To Haves

Bachelor's Degree strongly preferred.
Relevant certifications (MGMA, ACHE or the Professional Association of Health Care Office Management) are preferred.
Bilingual in other language/s based on working location and relevant patient population is preferred.

Responsibilities

Oversees the daily operations of the practice, with the physician co-leader to include: scheduling and registration of patients, verification of insurance, clinical work-up, treatment and flow of patients, capture of clinical information in the EMR, proper coding and charging of services rendered, scheduling and pre-certification of specialty referrals and ancillary services, collection of co-pays and co-insurance payments.
Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards and applicable state and federal laws, as well as policies and procedures as defined by the System.
Promotes effective communication dialogue with providers and staff through daily huddles, regularly scheduled staff meetings, or other means of communication.
Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients and vendors to continually enhance performance, positively effecting clinical outcomes and patient satisfaction.
Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices.
Achieves goals in Appropriate Care Measures of Quality and Meaningful Use of the EMR.
Assumes responsibility for the recruitment of qualified staff.
Works with team members on mutual goal setting, providing regular performance feedback and evaluation.
Manages practice by improving utilization of resources and maintaining practice efficiency while seeking to minimize operational costs.
Assigns duties and determines staff work schedules based on competencies of available staff and patient/practice needs.
Promotes the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections and budget processes, including proactive cost containment activities.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program