Manager, Ambulatory Business Operations
NorthBay Health•Fairfield, CA
•$125,000 - $145,000•Onsite
About The Position
At NorthBay Health, the Manager, Ambulatory Business Operations ensures smooth day-to-day operational performance across healthcare administrative functions. This role supports process optimization, data reporting, cross-department coordination, and operational problem-solving to improve efficiency, compliance, and patient-facing workflows. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple priorities while supporting operational excellence across the organization.
Requirements
- Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.
Responsibilities
- Serves as the operational point of accountability for ambulatory initiatives.
- Ownership of KPIs, dashboards, and performance improvement plans.
- Support daily operational workflows across healthcare administrative functions.
- Coordinate scheduling, documentation management, and cross-functional communication to ensure seamless operations.
- Monitor workflow effectiveness and proactively address operational issues.
- Assist in the implementation of new processes, technologies, and operational systems.
- Identify workflow inefficiencies and recommend process improvements to enhance productivity and service quality.
- Support continuous improvement initiatives that drive operational excellence.
- Compile, analyze, and maintain operational, daily engagement system (DES), reconciliation, and performance reports for leadership review.
- Monitor key performance indicators (KPIs) and identify trends, risks, and opportunities for improvement.
- Ensure accuracy and integrity of operational data and reporting.
- Ownership of policy development, maintenance and operational standards.
- Ensuring regulatory readiness across ambulatory operations
- Leading audit responses and corrective action plans
- Assists in managing budgets, forecasting, and resource allocation.
- Oversight of procurement strategy.
- Serve as a subject matter expert for operational systems, workflows, and data management processes.
- Escalates, resolves, and prevents systemic issues.
- Troubleshoot system and process-related issues and provide support.
- Collaborate with technical teams to improve system functionality and data flow efficiency.
- Chairs/leads cross-functional workgroups.
- Drives alignment between Information Technology (IT), Human Resources (HR), Finance, Credentialing, Clinical Operations, and other departments to support integrated business processes.
- Facilitates communication and coordination among stakeholders to ensure operational alignment and effectiveness.
- Supports organizational initiatives that require cross-functional engagement.
- Leads and participates in business-driven initiatives and operational improvement projects.
- Assist with project planning, coordination, documentation, and execution.
- Track project milestones and support timely completion of deliverables.
- Support purchasing and procurement activities to maintain appropriate inventory levels and operational readiness.
- Assist in vendor relationships, including performance monitoring and issue resolution.
- Analyze inventory utilization and recommend improvements to purchasing processes.
- Maintain required operational and business documentation.
- Support adherence to regulatory requirements, accreditation standards, organizational policies, and compliance programs.
- Assist with audits, documentation reviews, and compliance reporting activities.
Benefits
- medical, dental, and vision insurance
- life, disability, and long-term care coverage
- paid time off including vacation, sick leave, holidays, and bereavement
- a 403(b) retirement plan with employer match
- education reimbursement for eligible roles
- professional development and training programs
- Employee Assistance Program
- wellness programs
- recognition programs
- shift differentials
- market-based compensation review and increases subject to approval and organizational performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
