Business Operations Manager

Arrow Electronics•Downers Grove, IL

5d•$102,900 - $150,700•Hybrid

About The Position

RichardsonRFPD, (Radio Frequency & Power Division). Inc. is a global leader in the RF, (Radio Frequency), wireless communications market, IoT and power technologies. Richardson RFPD, an Arrow Electronics company, is a global leader in the RF and wireless communications, power conversion and renewable energy markets. It brings relationships with many of the industry’s top radio frequency and power component suppliers. Whether it’s designing components or engineering complete solutions, Richardson RFPD’s worldwide design centers and technical sales team provide comprehensive support for customers’ go-to-market strategy, from prototype to production.

Requirements

Requires in-depth knowledge and experience
Solves complex problems; takes a new perspective using existing solutions
Works independently; receives minimal guidance
Acts as a resource for colleagues with less experience
Represents the level at which career may stabilize for many years or even until retirement
Uses best practices and knowledge of internal or external business issues to improve products/services or processes
Typically resolves complex problems or problems where precedent may not exist
Often leads the work of project teams; may formally train junior staff
Works independently

Responsibilities

Propose designs & development and maintenance of processes and tools to support interval & external customer service levels and operational KPIs are met.
Provides technical support on set up & Implementation of new customer and services engagements.
Provides timely communication and escalation issues and works resolutions
Support implementation and drive documentation and reporting of key metrics and results