Manager, Ambulatory Business Operations

NorthBay Healthcare Corporation • Fairfield, CA

7d

About The Position

At NorthBay Health, the Manager, Ambulatory Business Operations ensures smooth day-to-day operational performance across healthcare administrative functions. This role supports process optimization, data reporting, cross-department coordination, and operational problem-solving to improve efficiency, compliance, and patient-facing workflows. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple priorities while supporting operational excellence across the organization.

Requirements

• Bachelor’s Degree in healthcare administration or related field required.
• Minimum 3 years of experience in business operations, healthcare administration, project coordination or a related role.
• Project management and analytical, organization and problem-solving skills required.
• Knowledge of regulatory and accreditation standards (e.g., CLIA, CMS, Joint Commission, CDPH).
• Strong communication skills.
• Ability to manage multiple projects, meet deadlines, and work collaboratively with cross-functional teams.
• Leadership, strong verbal and written communication, conflict resolution, self-starter, works independently, organizes workload.
• Ability to effectively resolve complex issues simultaneously and escalate when appropriate.

Nice To Haves

• Project management and process improvement skills preferred.
• Healthcare experience preferred.

Responsibilities

• Serves as the operational point of accountability for ambulatory initiatives.
• Ownership of KPIs, dashboards, and performance improvement plans.
• Support daily operational workflows across healthcare administrative functions.
• Coordinate scheduling, documentation management, and cross-functional communication to ensure seamless operations.
• Monitor workflow effectiveness and proactively address operational issues.
• Assist in the implementation of new processes, technologies, and operational systems.
• Identify workflow inefficiencies and recommend process improvements to enhance productivity and service quality.
• Support continuous improvement initiatives that drive operational excellence.
• Compile, analyze, and maintain operational, daily engagement system (DES), reconciliation, and performance reports for leadership review.
• Monitor key performance indicators (KPIs) and identify trends, risks, and opportunities for improvement.
• Ensure accuracy and integrity of operational data and reporting.
• Ownership of policy development, maintenance and operational standards.
• Ensuring regulatory readiness across ambulatory operations
• Leading audit responses and corrective action plans
• Assists in managing budgets, forecasting, and resource allocation.
• Oversight of procurement strategy.
• Serve as a subject matter expert for operational systems, workflows, and data management processes.
• Escalates, resolves, and prevents systemic issues.
• Troubleshoot system and process-related issues and provide support.
• Collaborate with technical teams to improve system functionality and data flow efficiency.
• Chairs/leads cross-functional workgroups.
• Drives alignment between Information Technology (IT), Human Resources (HR), Finance, Credentialing, Clinical Operations, and other departments to support integrated business processes.
• Facilitates communication and coordination among stakeholders to ensure operational alignment and effectiveness.
• Supports organizational initiatives that require cross-functional engagement.
• Leads and participates in business-driven initiatives and operational improvement projects.
• Assist with project planning, coordination, documentation, and execution.
• Track project milestones and support timely completion of deliverables.
• Support purchasing and procurement activities to maintain appropriate inventory levels and operational readiness.
• Assist in vendor relationships, including performance monitoring and issue resolution.
• Analyze inventory utilization and recommend improvements to purchasing processes.
• Maintain required operational and business documentation.
• Support adherence to regulatory requirements, accreditation standards, organizational policies, and compliance programs.
• Assist with audits, documentation reviews, and compliance reporting activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager