Manager, AI Transformation

Clinton Health Access Initiative•,

About The Position

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries. CHAI works with governments and the private sector to create and sustain high-quality health systems. Founded in 2002, CHAI has expanded its focus from HIV/AIDS to include infectious diseases like COVID-19, malaria, tuberculosis, and hepatitis, as well as non-communicable diseases such as cancer, diabetes, and hypertension. The organization also works to accelerate vaccine rollouts, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. CHAI invests in strengthening health systems through programs in human resources for health, digital health, and health financing, with a strategy focused on sustainable impact at scale, government leadership, national scalability, and global knowledge sharing. CHAI values its diverse team of enthusiastic individuals across 40 countries and is committed to providing equal employment opportunities and fostering diversity and inclusion. CHAI is undergoing a significant shift in its use of AI, and this role is central to that transformation. As the Manager, AI Transformation, you will be the primary point person for internal AI adoption, identifying opportunities, assessing what's working, guiding staff on effective and responsible tool usage across more than 35 countries. You will own CHAI's internal AI adoption agenda and collaborate with teams organization-wide to implement it. This is not an engineering role; success hinges on building the systems, training, and relationships necessary for staff to effectively utilize AI, ensuring the organization's AI investment yields tangible benefits. With Claude for Enterprise and other tools already deployed, you will be able to start immediately. Key responsibilities include managing the AI governance process for safety, leading change management and communications for AI rollouts, developing and administering training programs, and managing vendor relationships. You will also collaborate with internal builders on shared organizational resources. This position is part of CHAI’s Global Operations function and reports to the Director, Global Operations, working closely with the technical AI builder team and the Innovation team.

Requirements

Bachelor’s degree and at least 6–8 years of professional experience, ideally in change management, organizational transformation, learning and development, management consulting, or technology adoption.
Enthusiasm for what AI can do for an organization like CHAI, and a clear sense of the risks, including data privacy, staff trust, and responsible use.
Advanced proficiency with modern AI tools (e.g., Claude / Claude CoWork / Claude Code; ChatGPT, Codex; Gemini, AI Studio, NotebookLM, etc.) and a practical understanding of their capabilities and limitations.
Track record of driving adoption of new tools or ways of working across a distributed, multi-country organization, with demonstrated ability to make changes stick over time.
Experience developing and delivering training programs across a large organization, including designing learning resources for audiences with varying levels of technical knowledge.
Strong communications skills, with the ability to translate technical concepts into clear, accessible guidance for non-technical staff.
Experience developing organizational policies or governance frameworks, and maintaining compliance with them.
Vendor management experience, including procurement coordination, license management, and ongoing relationship management.
Comfortable working through ambiguity and providing direction in environments with limited formal structure.
Genuine commitment to CHAI’s mission and the operating realities of a global health organization working in resource-constrained, cross-cultural contexts.

Nice To Haves

Experience in AI adoption, digital transformation, or technology enablement programs.
Experience in global health, international development, or a comparable mission-driven sector.
Experience managing or coordinating cross-functional advisory committees or governance bodies.

Responsibilities

Own project management, change management and communications for AI rollouts across CHAI, including enterprise-wide tool procurement and rollout coordination.
Build demand for AI adoption across the organization: coordinate the AI Champion network, launch the Community of Practice, and maintain the AI@CHAI inbox for ongoing staff questions.
Build and manage CHAI’s AI training and enablement programs: develop training resources, design learning journeys, coordinate vendor-led trainings, launch AI ethics and competency trainings, and run AI onboarding for new employees.
Share best practices and work with builders to refine and disseminate successful solutions from within the organization.
Develop and maintain AI governance frameworks, policies, and user guidance in coordination with the Innovation team and IT, covering best practices, use case libraries, ethics guidance, and AI standards.
Coordinate the AI advisory committee and make sure it functions as an effective governance and decision-making body.
Manage ongoing vendor relationships for procured AI tools, including procurement and license management.
Define and track adoption metrics and targets, conduct quarterly gap and themes analysis, and assess ROI on AI tool usage (time saved vs. tooling cost).
Document team and individual use cases through data collection and surveys, feeding CHAI’s understanding of how AI is being used and where more can be done.
Undertake other responsibilities as needed at the request of the Director, Global Operations.