Manager, AI Enablement & Digital Content, VCA

Visa•Foster City, CA

2d•$122,400 - $217,000•Hybrid

About The Position

The Visa Consulting & Analytics (VCA) team, part of Value-Added Services (VAS), is the consulting arm of Visa, comprising approximately two thousand payments experts, economists, data analysts, and strategists. They work to create tangible business growth for Visa clients, including issuers, acquirers, merchants, fintechs, payment enablers, and governments. The VCA Global Strategy & Operations (S&O) team is seeking a Manager, AI Enablement & Digital Content. This role will support the global S&O team in two primary capacities: advancing VCA's transformation into an AI-enabled consulting firm and supporting VCA's digital content, thought leadership, and business enablement efforts. The manager will support VCA's AI transformation through the development of enablement resources, talent and learning content, transformation narratives, and AI-enabled tools and workflows. They will also support VCA's digital content and thought leadership efforts by creating high-quality content that showcases VCA's expertise, solutions, and market perspective, including social media content, AI- and search-optimized content, and audience-ready assets derived from research, insights, and client success stories. The ideal candidate is an exceptional writer and storyteller, structured thinker, and proactive problem solver who keeps pace with emerging AI tools. They are highly AI fluent and comfortable experimenting with new tools, building prompts, and leveraging AI agents and workflows to streamline work, create scalable content and resources, and enhance how VCA consultants work, communicate, learn, and deliver impact for Visa clients.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
Strong curiosity and enthusiasm for AI, innovation, transformation, digital content, and new ways of working.
Experience using AI tools such as Claude, Claude Code, ChatGPT, Microsoft Copilot, Gemini, Perplexity, or similar platforms to improve productivity, content creation, research, and workflow efficiency.
Comfort experimenting with prompts, AI-enabled workflows, agents, and emerging AI capabilities.
Excellent writing, editing, storytelling, and communication skills.
Ability to simplify complex information and translate research, insights, and technical concepts into compelling content for different audiences.
Comfort creating presentations, web-based content experiences, FAQs, toolkits, newsletters, thought leadership content, social media content, and other employee- or client-facing materials.
Experience supporting transformation, consulting, strategy, enablement, thought leadership, digital content, communications, or related initiatives
Strong organizational skills and ability to manage multiple deliverables across stakeholders, priorities, and deadlines.
Basic graphic design and/or video-editing skills or willingness to learn tools like Canva, CapCut, Descript, Adobe Creative Cloud, iMovie, or similar platforms, basic understanding of digital storytelling, content formats, and brand guidelines.

Responsibilities

Support the development of training, enablement, and learning materials, including FAQs, toolkits, guides, playbooks, resource pages, and manager materials.
Support talent and capability-building initiatives by helping create competency guidelines, interview guides, onboarding content, and related materials.
Develop transformation narratives, employee updates, town hall content, newsletter content, and other storytelling assets that support VCA's transition into an AI-enabled consulting firm.
Help package AI transformation resources in ways that are easy for employees and consulting teams to find, understand, and apply.
Leverage AI tools and capabilities (e.g., Claude, Claude Code, ChatGPT, Microsoft Copilot, etc.) to improve content development, research, synthesis, workflow efficiency, and knowledge sharing, including identifying opportunities to create AI-enabled resources, agents, and workflows.
Write clear, engaging content that supports VCA's thought leadership strategy, AI transformation, priority solutions, and broader business objectives.
Create digital content, including LinkedIn posts, articles, POVs, podcasts and other audience-facing assets.
Transform research, whitepapers, client testimonials, and internal insights into compelling content that supports VCA's priority solutions and market positioning.
Create AI- and search-optimized content that improves discoverability and amplifies VCA's expertise, solutions, and market perspective.
Assist with digital and multimedia content creation, including video summaries, short-form content, social assets, and visually engaging materials.