Manager, AI Deployment

Observe.AI

1d • $150,000 - $165,000 • Remote

About The Position

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Requirements

• 8+ years leading complex SaaS or AI implementations, specifically managing multi-stakeholder enterprise deployments, with a proven track record of previous team leadership experience.
• Direct experience managing, coaching, and scaling implementation or deployment teams in a high-growth technology environment.
• A proven track record of managing implementation portfolios and continuously optimizing and scaling customer onboarding processes.
• Expert-level organizational, resource allocation, and time management skills with an analytical, problem-solving mindset.
• Deep understanding of contact center operations, KPIs, and ROI stories (e.g., speech analytics, quality management, or AI-driven CX platforms).
• Demonstrated ability to coordinate with cross-functional leaders, navigate ambiguity, set clear internal and external expectations, and professionally manage critical escalations.

Responsibilities

• Manage, coach, and hold the AI Deployment team accountable for performance, growth, and professional velocity.
• Oversee a portfolio of customer program teams through multi-phase implementations—ensuring consistent, high-quality service delivery, technical execution, and project timeline adherence.
• Ensure the team follows strict delivery standards, contributes to operational improvements, and efficiently scales customer onboarding processes.
• Track team performance, overall customer adoption metrics, and core implementation KPIs to set up customers for long-term platform success.
• Partner with Sales, Product, and Engineering leaders to optimize service delivery frameworks, refine product feedback loops, and seamlessly resolve high-level customer escalations.
• Guide your team through technical roadmaps and dependencies, and provide executive-level support during customer discovery sessions and solution design workshops.

Benefits

• Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
• Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
• Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
• Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
• 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
• Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
• Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
• Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed