Manager, Agriculture Business Financing Customer Service
About The Position
Step into a senior leadership role where you’ll guide leaders and strengthen collaboration between customer service and relationship management (RM) teams across Western Canada. In this role, you’ll lead a team of Managers of Customer Service (MCS), supporting a broader network of employees who deliver consistent, high-quality service to customers and relationship teams. You’ll play a key role in strengthening the MCS → RMA model by creating clarity, improving execution and building a scalable approach to service delivery. Working closely with partners across FCC, you’ll use data, field insight and strong collaboration to improve outcomes, strengthen relationships and support a consistent customer experience. If you’re a confident leader who develops others, communicates clearly and turns strategy into action, this is an opportunity to make a meaningful impact.
Requirements
- A degree in business administration, finance or a related field
- Experience leading leaders and developing high-performing teams
- Experience in operations, service delivery, portfolio management or customer-facing environments
- Strong leadership capability with a focus on coaching, performance management and team development
- Ability to use data, metrics and field insight to improve performance and outcomes
- Strong communication skills with the ability to create clarity and influence decisions
- Ability to lead through change, adapt quickly and manage ambiguity
Nice To Haves
- Experience leading geographically dispersed teams
- Experience improving operational models or service delivery approaches
- Experience leading teams through change initiatives
- Knowledge of agriculture, agribusiness or financial services
- Experience supporting or enabling value-added services such as online services, AgExpert or transition financing
Responsibilities
- Lead, coach and support managers and customer service across Western Canada
- Build strong leaders who create clarity, manage ambiguity and make sound decisions
- Coach leaders to strengthen customer relationships and reinforce relationship management practices
- Set clear expectations for performance, service delivery and evidence-based outcomes
- Clarify roles, handoffs and shared accountability between RM and RMA teams
- Standardize practices and scale effective approaches across regions
- Improve processes, tools and training aligned to FCC strategy
- Partner across technology, HR, lending policy, fulfillment and operations teams
- Identify challenges, raise risks and recommend practical solutions
- Balance quality, compliance, capacity and customer outcomes in decision-making
- Encourage adoption of value-added services such as online services, AgExpert and transition financing
Benefits
- Competitive total rewards packages
- market-aligned and performance-based salary and incentive programs
- flexible and comprehensive group benefit and savings plans
- well-being support through benefits and wellness programs
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
