Manager Agile Enablement

Delta Community Credit Union•Atlanta, GA

2d•Hybrid

About The Position

The Manager Agile Enablement directly manages, leads, and develops Scrum Masters assigned to Value Stream teams and strengthens enterprise Agile practices to help complete corporate initiatives and achieve strategic objectives. Working closely with teams and leaders, the manager provides hands-on coaching, observes team dynamics and ceremonies, and evaluates sprint metrics, stakeholder feedback, team health, and Agile maturity to identify trends, impediments, training needs, and improvement opportunities. The manager provides regular insights and recommendations to the Vice President of the Value Delivery Office and develops and implements approved enhancements. The role partners with people leaders of Agile team members on upskilling and conflict resolution, supports cross-team impediment resolution, and provides Agile guidance to traditional project teams and other teams adopting Agile practices. Depending on organizational needs, the manager may also serve as the Scrum Master for an Agile team while continuing management and Agile enablement responsibilities. The position leads and develops Scrum Masters, manages their capacity and coverage, supports Communities of Practice, coaches teams and stakeholders, assesses team health and Agile maturity, and develops standards, training, tools, templates, and improvement plans. It also coordinates resolution of cross-team impediments and dependencies, oversees stakeholder surveys, monitors improvement plans, and reports findings and recommendations to the Vice President of the Value Delivery Office.

Requirements

Bachelor’s degree in Business, Information Technology, Organizational Development, or a related field.
At least 5 years of experience in Agile delivery.
At least 3 years serving as a Scrum Master or Agile Coach supporting cross-functional technology teams.
At least 2 years of direct management experience with Scrum Masters, Agile delivery professionals, or technology professionals, including performance evaluations, career development, and coaching.
Certified Scrum Master (CSM) or equivalent Agile certification.
Demonstrated experience coaching Agile teams, Scrum Masters, Product Owners, Developers, and Quality Assurance roles.
Strong knowledge of Scrum, Lean Kanban, Agile delivery practices, and operating models.
Experience observing team dynamics, assessing Agile maturity, and developing practical improvement recommendations.
Ability to distinguish coaching, mentoring, facilitating, and teaching, and select the appropriate approach for each circumstance.
Ability to analyze sprint metrics, team-health information, stakeholder feedback, and other delivery data and communicate meaningful findings and recommendations.
Experience developing and delivering Agile training, onboarding, standards, tools, templates, or Communities of Practice.
Experience facilitating meetings and workshops across multiple organizational levels, including presenting findings and recommendations to senior leaders.
Strong communication, relationship-building, conflict-resolution, and stakeholder-management skills.
Ability to influence without direct authority and partner effectively with business and technology leaders.
Strong knowledge of acceptance criteria techniques and coaching teams to develop excellent acceptance criteria.
Experience supporting continuous improvement and organizational change across multiple teams.
Experience using Agile work-management and collaboration tools, including Jira and Confluence.
Competencies in Creativity and Innovation, Decision Making, Interactive Communications, Relationship Building, and Results Management.
Must be legally authorized to work in the United States without employer sponsorship now or in the future.

Nice To Haves

Master’s degree in Business, Information Technology, Organizational Development, or a related field.
Advanced Agile coaching or Scrum certification, such as Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional-Scrum Master (CSP-SM), ICAgile Certified Professional-Agile Coaching (ICP-ACC), or ICAgile Certified Professional-Agile Team Facilitation (ICP-ATF).
Experience supporting Agile practices, maturity assessments, and continuous improvement across multiple teams.
Experience leading a Community of Practice.
Experience in a credit union, financial institution, or other regulated industry.
Experience supporting digital banking, lending, core systems, payments, member service, or contact-center initiatives.

Responsibilities

Lead, coach, and develop Scrum Masters, including hiring, performance management, goal setting, professional development, and corrective action when needed.
Meet individually and as a group with Scrum Masters to provide guidance, review team observations and sprint insights, address challenges, and strengthen effectiveness.
Manage Scrum Master capacity, coverage, and succession planning, and support continuity during vacancies or extended absences.
Support Communities of Practice and foster consistent practices, shared learning, and accountability across Value Streams.
Serve as a Scrum Master for an Agile team when organizational needs warrant.
Attend team ceremonies and Scrum of Scrums to observe team dynamics, Agile practices, role effectiveness, collaboration, and operating conditions.
Coach Scrum Masters, Value Stream Owners, Product Owners, Analysts, and team members on Agile principles, roles, practices, and ways of working.
Guide teams in applying Scrum, Lean Kanban, or hybrid delivery approaches according to the work.
Monitor team health and effectiveness, identify issues and opportunities, and help teams improve practices and delivery conditions.
Partner with team members' people leaders when upskilling, conflict resolution, or performance support is needed.
Provide Agile guidance to traditional project teams and other teams adopting or improving Agile practices.
Identify opportunities for Value Stream and traditional project teams to contribute to business and technical architecture.
Evaluate current practices, recommend improvements, and refine metrics for measuring team and organizational performance.
Review sprint metrics and Scrum Master insights to identify trends, risks, and opportunities within and across teams.
Consolidate team health observations, delivery data, and other indicators into regular reporting for the Vice President of the Value Delivery Office.
Oversee the standardized annual stakeholder survey process and analyze results across Value Streams.
Support Agile maturity assessments and improvement planning across the five Value Streams.
Conduct periodic team assessments and monitor progress against approved improvement plans.
Identify needs for Agile standards, training, tools, templates, role development, and changes to ways of working.
Develop recommendations and implementation plans, and implement approved improvements.
Develop and deliver Agile onboarding, training, workshops, coaching plans, playbooks, standards, and templates.
Oversee and monitor adoption and effectiveness of new Agile practices across Value Stream teams.
Support continuous improvement through retrospectives, health checks, maturity assessments, and targeted coaching.
Identify cross-team impediments and dependencies, determine root causes, and develop and coordinate resolution plans.
Work with Value Stream team members and relevant leaders to resolve routine issues.
Facilitate workshops and working sessions to help teams resolve issues and improve Agile practices.
Provide regular updates to the Vice President of the Value Delivery Office on team health, Scrum Master effectiveness, risks, impediments, trends, standards, training needs, and improvement opportunities.
Prepare findings, recommendations, and plans for decisions requiring executive approval.
Comply with Credit Union policies and procedures, including those related to Bank Secrecy Act regulations.