Manager, Admissions

University of British Columbia • Vancouver, BC

3d • CA$6,950 - CA$9,993

About The Position

UBC Sauder School of Business is a world-leading business faculty, recognized internationally for excellence in research and learning. The Recruitment and Admissions (R&A) unit plays an integral role in attracting, engaging, and retaining diverse students. The Manager, Admissions provides operational leadership and strategic management of admissions processes, workflows, and systems to attract high-caliber, diverse students and support the unit's and school's strategic initiatives. This role champions student access and success, guiding prospective students through their application journey.

Requirements

• Undergraduate degree in a relevant discipline.
• Minimum of three to four years of related experience, or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Nice To Haves

• Strong background in university admissions management.
• Administrative experience with demonstrated supervisory abilities and leadership experience.
• Excellent analytical and problem-solving skills.
• Superior communication and interpersonal skills.
• Advanced proficiency in admissions and CRM systems.
• Experience in managing complex operational processes.
• Strong project management capabilities.
• Cross-cultural experience is an asset.
• Ability to work flexible hours, including some evenings and weekends.

Responsibilities

• Leads a high-quality, student-centered admissions experience across all programs, providing operational leadership over admissions processes and workflows, including data analysis, team priority-setting, application evaluation, and admissions committee management.
• Manages a team of Senior Admissions Officers, admissions file evaluators and interviewers, including hiring, training, assigning work, and coaching on service standards, inclusive communication, privacy, and bias-aware evaluation.
• Reviews and evaluates complex application files, conducts interviews with applicants, and participates in admissions decisions with a focus on documented rationale, policy-aligned discretion, and clear communication to applicants.
• Adjudicates student records, requests for late applications, refunds, and consideration of unofficial documentation.
• Conducts complex evaluations of Canadian and international transcripts, serving as an expert resource for credential assessment.
• Investigates and resolves complex, often sensitive, problems relating to admissibility, recognition of prior education and institutions, availability of transcripts, and University regulations.
• Responds to high-level administrative complaints and escalated student issues.
• Creates admissions policies and procedures that foster Equity, Diversity and Inclusion, and sets the admissions requirements in collaboration with the Associate Director, Admissions.
• Conducts research on best practices in post-secondary admissions to make appropriate policy and practices recommendations.
• Maintains comprehensive knowledge of all University Senate regulations and policies as they affect admission policy.
• Develops admissions content for the UBC Calendar and coordinates required approvals.
• Maintains contact with other post-secondary institutions, external higher education organizations, standardized testing institutions, and other relevant bodies to stay current on testing standards, assessment methodologies, and industry developments.
• Serves as a trusted advisor to prospective students, families, and counselors, providing guidance on unfavourable decisions, appeal processes, alternate pathways, and educational options.
• Exercises professional judgment in assessing special and extenuating circumstances, resolving complex admission matters and making decisions that are legally binding on UBC.
• Advises prospective students, parents, staff, educators, and the public about current admission requirements, changing policies, prerequisite studies, transfer credit, program availability, alternative educational options and across all areas of student finances.
• Leverages data and analytics to identify barriers to access, evaluate the applicant experience, and drive continuous improvement.
• Monitors decision turnaround times, communication touchpoints, appeal volumes and outcomes, and equity indicators to identify trends and inform operational and service enhancements.
• Manages, recommends and implements enhancements to admissions and CRM systems.
• Partners with Sauder BTMO, UBC IT, and external vendors to align technology solutions with operational requirements, strategic priorities, and service excellence objectives.
• Leads the development of operational analytics and reporting frameworks, conducting advanced data analysis to evaluate admission criteria and evaluation processes.
• Generates evidence-based insights and trend analyses that inform policy review, strategic decision-making, and operational improvements.
• Develops reports to support recruiting, program promotion efforts, and management of the matriculation process.
• Evaluates and responds to external data requests in consultation with the Directors and Assistant Dean.
• Analyzes data and prepares comprehensive admissions data reports and summaries for internal and external accreditation and external program rankings and publications.
• Manages the integrity and security of admissions data and admissions systems.
• Acts as a resource person to the R&A team on all admissions systems and processes, determining the need, developing and providing training, support, and oversight.
• Analyzes scholarship data and criteria and makes recommendations to maximize impact and yield.
• Manages reconciliation of all program tuition deposits, administrative fees and scholarship funds.
• Builds and sustains partnerships across UBC's student services ecosystem, including Housing, International Student Advising, Student Athlete Services, and the First Nations House of Learning.
• Contributes directly to the development of operational priorities and strategic initiatives for the unit.
• Represents UBC Sauder at relevant committees at the university or on external organizations that facilitate the goals of the unit.
• Assumes responsibility for special projects assigned by the Associate Director, Directors, Assistant Dean or the Dean's office.
• Provides essential back-up coverage for the Associate Director, Admissions and performs other duties within the classification of the role as required.

Benefits

• The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally.
• Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential.
• New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work.
• Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.
• We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level