Manager, Administrative Services

Doane Grant Thornton•Mississauga, ON

20d•CA$81,500 - CA$98,300•Onsite

About The Position

The Manager, Administrative Services is responsible for leading a team of Administrative Professionals that support our colleagues and enable us deliver on our purpose, to help clients, colleagues, and communities thrive.

Requirements

Excellent interpersonal and communication skills.
Ability to build relationships with and influence individuals from all areas, role levels and functions in the firm.
Strategic and innovative thinker, able to provide a balanced, practical approach to routine and complex issues
Calm in times of increased pressures, eager to make a difference and has an infectious can-do attitude
Able to create the environment for growth and generate energy to inspire and lead
Strong attention to detail, with high standards of excellence and professionalism
3+ Years of leadership experience, including people management and coaching
5+ Years in a progressive Administrative or Operations role

Responsibilities

Lead a team of Administrative Professionals (ICS) to ensure overall quality, consistency and efficiency of administrative support services provided to Partners/Principals, Managers & Accountants of all levels to meet the high standards of client service
Lives and leads with the Firm’s purpose and strategy at the forefront
Provide insight, feedback and trends to Regional Managers and assist with initiatives and strategies to deliver on the firm’s purpose
Develop and maintain high quality relationship with all team members, other Managers, Administration, Partner/Principal group and all other stakeholders
Collaborates with Partners and the other ICS team members to improve the internal and external client experience
Coach and develop Administrative Services team members by providing and overseeing ongoing confidence-building feedback, both verbal and written, conducting regular one-on-ones, as well as the leadership development for team members assigned to this position
Supervise Administrative Services team’s vacation, work schedules, and locations
Working with Regional Manager, P&C and Talent Attraction with recruiting, onboarding, and departures of team members
Manage the Administrative team’s needs and present issues to senior management as required
Assign, distribute, delegate work, and allocate job responsibilities evenly among team members and manage completion to ensure maximum efficiency in the offices
Work closely with the team members to complete all administrative tasks in a timely manner and with great attention to detail
Oversee the delivery and efficacy of the team’s training
Participate in cross functional projects such as office specific event planning, coordination for office and real estate support, training admin team members of newly integrated firms, etc.
Additional duties as assigned